What is the IT infrastructure library?
5 min
Beginner
By the end of this lesson, you'll be able to:
- Define the IT infrastructure library (ITIL) framework
- Describe the different phases of the ITIL service lifecycle
What is ITIL?
The IT infrastructure library (ITIL) is a set of best practices that helps organizations get the most out of their IT services by aligning with business strategy. It provides practical and proven guidance and a framework for establishing a service management system. ITIL emphasizes:
✔ Integrating IT into the overall business structure and company culture
✔ Collaborating across departments
✔ Collecting feedback from customers and acting on it
ITIL is a specific framework that you can use to implement ITSM. ITSM is the practice of delivering IT services to customers.
Explore the ITIL service lifecycle
The ITIL service lifecycle is a five-phase framework designed to manage the complete IT service cycle. While it's a strategy for IT service management (ITSM), it may be used by any business, regardless of size, to oversee the whole lifecycle of any service it provides.
ITIL provides guidelines and best practices for implementing a five-phase IT service management lifecycle.
👇 There are five phases of the ITIL service lifecycle.
👇 Click the boxes below to learn more about the five phases.
For more information on the IT infrastructure library, review Atlassian’s whitepaper and our Work Life blog.
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next lesson
What is IT service management?
- Explore IT service management
- What are the benefits of ITSM?