5 minutes
What is IT service management?
Explore IT service management principles to deliver efficient and customer-focused IT solutions.
Sections
- Explore IT service management
- What are the benefits of ITSM?
duration
level
3 Lessons in this course
Explore IT service management principles to deliver efficient and customer-focused IT solutions.
By the end of this lesson, you'll be able to: - Define ITSM terms and practices - Describe the ITSM maturity model
By the end of this lesson, you'll be able to: - Define the IT infrastructure library (ITIL) framework - Describe the different phases of the ITIL service lifecycle