5 minutes
What is IT service management?
Explore IT service management principles to deliver efficient and customer-focused IT solutions.
Sections
- Explore IT service management
- What are the benefits of ITSM?
course
Explore IT service management
duration
20 minutes
level
Beginner
Get a handle on the basics
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
After this course, you’ll understand:
- The definition, principles, and benefits of IT service management.
- The core ITSM practices and the ITSM maturity model.
- How you can unite your teams on one platform using the Atlassian ITSM solution.
- How you can align IT services with business strategy using ITIL framework.
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3 Lessons in this course
10 minutes
Explore ITSM practices
By the end of this lesson, you'll be able to: - Define ITSM terms and practices - Describe the ITSM maturity model
Sections
- What are ITSM practices?
- How does Atlassian support ITSM?
- What is the ITSM maturity model?
5 minutes
What is the IT infrastructure library?
By the end of this lesson, you'll be able to: - Define the IT infrastructure library (ITIL) framework - Describe the different phases of the ITIL service lifecycle
Sections
- What is ITIL?
- Explore the ITIL service lifecycle