course

Explore IT service management


duration

20 minutes

level

Beginner

Get a handle on the basics

An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
After this course, you’ll understand:
  • The definition, principles, and benefits of IT service management.
  • The core ITSM practices and the ITSM maturity model.
  • How you can unite your teams on one platform using the Atlassian ITSM solution.
  • How you can align IT services with business strategy using ITIL framework.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 Lessons in this course

5 minutes
What is IT service management?

Explore IT service management principles to deliver efficient and customer-focused IT solutions.


Sections
  • Explore IT service management
  • What are the benefits of ITSM?
10 minutes
Explore ITSM practices

By the end of this lesson, you'll be able to: - Define ITSM terms and practices - Describe the ITSM maturity model


Sections
  • What are ITSM practices?
  • How does Atlassian support ITSM?
  • What is the ITSM maturity model?
5 minutes
What is the IT infrastructure library?

By the end of this lesson, you'll be able to: - Define the IT infrastructure library (ITIL) framework - Describe the different phases of the ITIL service lifecycle


Sections
  • What is ITIL?
  • Explore the ITIL service lifecycle

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