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6 Lessons in this course
By the end of this lesson, you’ll be able to: - Discover business requirements in your organization - Ask stakeholders the right questions - Map business requirements to Jira configurations
By the end of this lesson, you'll be able to: - Describe the differences between company-managed and team-managed projects - Identify if a project is company-managed or team-managed - Differentiate what project admins can do in company-managed and team-managed projects
By the end of this lesson, you'll be able to: - Differentiate project types, templates, and shared configurations - Choose a project template that meets your team’s needs
By the end of this lesson, you'll be able to: - Set up request types for your customers in company- and team-managed service projects - Create and manage queues for your service team
By the end of this lesson, you'll be able to: - Set up your services - Set up your organization’s service relationships
By the end of this lesson, you'll be able to: - Define service level agreement (SLA) - Create, configure, and use out-of-the-box and custom SLAs - Use priority to group SLA goals - Identify common use cases and troubleshooting scenarios