course

Configure workflows and notifications in Jira projects


duration

50 minutes

role

Jira Service Management Project Admin

level

Intermediate

product

Jira
Jira Service Management

Your team’s work at a glance

Represent the path your team’s work items will take with workflows. You’ll learn how to create basic and complex workflows, navigate workflow editors, and configure internal notifications in team-managed projects. You’ll also explore best practices for workflow configuration, management, and governance.
After this course, you’ll be able to:
  • Describe common workflows.
  • Differentiate workflows in Jira products.
  • Extend your workflow’s capabilities with complex configurations.
  • Reduce administrative burden by following workflow best practices.
  • Troubleshoot common workflow configuration problems.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

5 Lessons in this course

15 minutes
What are workflows in Jira?

By the end of this lesson, you’ll be able to: - Describe common workflows - Differentiate workflows in Jira products - Differentiate company-managed and team-managed workflows


Sections
  • Represent how your team works
  • Explore default workflows
  • Explore simplified workflows
  • Compare workflows in company-managed and team-managed projects
10 minutes
Create basic workflows in Jira

By the end of this lesson, you’ll be able to: - Differentiate the workflow editors - Create a workflow


Sections
  • Explore the workflow editors
  • Create workflows
  • Configure workflows
10 minutes
Create complex workflows in Jira

By the end of this lesson, you’ll be able to: - Use triggers to automatically transition work - Use conditions to determine whether a transition occurs - Use validators to check criteria during a transition - Use post-functions to act after a transition executes - Use properties to add detailed behavior to workflows


Sections
  • Use triggers to automatically transition work
  • Use conditions to determine whether a transition occurs
  • Use validators to check criteria during a transition
  • Use post-functions to act after a transition executes
  • Use properties to add detailed behaviors to your workflows
  • Let’s explore an example
10 minutes
Best practices for creating workflows in Jira

By the end of this lesson, you’ll be able to: - Reduce administrative burden by following workflow best practices - Troubleshoot common workflow configuration problems


Sections
  • Best practices for configuring workflows
  • Best practices for managing workflows
  • Best practices for workflow governance
  • Troubleshoot workflows
5 minutes
Configure internal notifications in team-managed projects

By the end of this lesson, you'll be able to: - Describe the difference between internal notifications and customer notifications - Configure notifications for a team-managed project - Describe events and roles used to configure notifications - Troubleshoot project notifications


Sections
  • Configure internal notifications
  • Let’s explore an example!
  • Troubleshoot notifications

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