—
—
In this free workshop, you’ll learn how to build a Rovo agent that helps service teams reduce manual triage work in Jira Service Management. We’ll show how to classify incoming requests, route tickets to the right team, ask for missing information, and connect the agent to Jira Automation so triage runs automatically when new work arrives.
After this session, you’ll be able to:
Build a Rovo triage agent that reads new Jira Service Management requests and returns structured decisions
Use Confluence as a source of truth for routing logic, priority rules, and team ownership
Connect a Rovo agent to Jira Automation so triage runs on every new ticket
Handle incomplete requests by prompting for missing context instead of misrouting work
This session is ideal for Jira Service Management admins, service desk managers, operations leads, workflow owners, and technical champions responsible for AI adoption in ITSM.
⚠️ Prerequisites: If you intend to follow along during this workshop, you must have Rovo activated on your site and permission to create custom agents.