Jake Bartlett Atlassian Team

The purpose of this article is to explain the difference between each type of status page, and provide guidance to help you select the right plan. Page Types We offer 3 “types” of status pages: * Public status pages: communicate publicly with your users and customers during an incident. * Private status pages: communicate…

Uptime Showcase lets you display the historical uptime/downtime of the components on your status page. It's a great way to show your users all the times your service was running smoothly and any little blips you had along the way. If you don't have Uptime Showcase enabled, you can do so by clicking "edit" on a component…

Starting this week, we’re rolling out some changes to help ensure the people subscribing to your status pages are actually real people. These changes will help make your status page less vulnerable to fraudulent subscribers. Specifically, we’re making the following changes: All SMS subscriptions will require a double…

Customer support has always been a big priority at Statuspage. After all, as an incident communication tool, many of our users are other support teams. We try to stay as close to our customers as possible, including an "all-hands support" rotation where every team member spends one day per quarter talking to customers. But…

Over the last several weeks, we’ve allowed users to opt-in to use the new Statuspage management interface. The new and improved design is now enabled for all users. Learn more here.

In case you missed our last update, the Statuspage management interface is getting a fresh new look, and you can opt-in today! We will slowly enable this new UI throughout the next few weeks and all Statuspage team members on your account will be transitioned to the new UI by the end of October. After your account is opted…

Hi there, I’m Jake and I’m a Customer Success Manager here at Statuspage. We’re super excited to announce we’ve rolled out a brand new design for the Statuspage management interface. You can opt-in now to start using the new user interface today! The basics The Statuspage management interface has a new, simplified look.…

Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incident communication easier and faster, Statuspage has a feature called Incident Templates. Incident Templates allow you to save…

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag…

If you’ve reached out to the Statuspage support team recently, you may have noticed some changes to the look and feel of your support tickets. That’s because we recently migrated off our old support tooling and onto support.atlassian.com. Statuspage was acquired by Atlassian in 2016 and we’ve been running on our original…

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag…

Once you’ve set up your status page, you need to share it with your customers. After all, a status page isn’t very useful if your customers don’t know about it. Check out some of these tips for successfully launching had promoting your status page and share your own tips and tricks below! If you’re a current Statuspage…

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag…

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag…

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag…

We’re excited to announce a big improvement to the Uptime Showcase feature! Now, when you hover over a day in the Uptime Showcase, we surface any related incidents or scheduled maintenance for that day. This means your status page viewers can easily navigate to the related incident or maintenance to get more context as to…

Incidents happen. It’s how you respond to them that can make a bad situation turn into a great customer experience. Here are our top 5 incident communication tips. What tips and best practices have you and your team picked up along the way for communicating around incidents? How often do you update your customers? Which…

We are rolling out several redesigned pages in Statuspage. These include the following: * login page * signup page * forgot password page * error pages * billing receipts * unsubscribe confirmation page Here's what the new login screen will look like: We’ll be rolling out more design changes like this over the next several…

Statuspage is often confused as a monitoring tool. While we do allow you to automate your status page (using integrations and our API), most customers manually update their status page. Check out should you automate your status page for more information on this. If you’re a current Statuspage user, how do you update your…

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers about how you approach communicating with users about incidents. The first getting started guide is a quick introduction to…

Components help you tell your users which part(s) of your product or service are impacted by an incident. Read our new getting started guide to learn more about how Components work in Statuspage. If you’re a current Statuspage user, how do you organize and use components in Statuspage? How did you determine which…

You’ve probably heard by now that Atlassian is discontinuing the Hipchat and Stride products. Stride and Hipchat Cloud will be discontinued on February 15th. For more details and timing information, go here. Integrations between Statuspage and all Stride and Hipchat products (including Hipchat Server) will be discontinued…

We’re in the final days of 2018. Whoa! As we wrap up another year, we want to recap some of the things we’ve done in Statuspage to make incident communication easier. Our #1 goal is to help our customers build trust through every incident, and we shipped a handful of features to do just that. Let’s dive right in! A better…

Hi there! Jake from Statuspage here. I wanted to tell you about a couple product updates you’ll notice in-product over the next few weeks. These changes are part of a larger product redesign we’ll be undergoing in the coming months for a cleaner, more streamlined incident communication experience. We promise there will be…