Discussions
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Jira Service Desk & AWS: Partners in One Good Crime
As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like a software utopia but, in most cases, is just a quest for a more creative and less manual solution of an existing…
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Why being part of a community is good for your growth
Sun is shining, birds are chirping, I s#ck at Teamwork. Grumpy Haiku I found myself in the middle of a loudly silent discussion. Somewhere deep in my head. How an eco-system specific online community can make you a better performing person? For a complicated question, the answer is pretty simple in words. Most of the time,…
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Embracing Remote - The case of "I've Always Dreamed Of"
"I've always dreamed of starting a cooking class." "I've always dreamed of having time to learn Italian." "I've always wanted to be better at programming." And you already know where this article will go. We discussed so many topics, ideas, and opportunities on how to make your work-at-home time more productive,…
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Working Remote: The Overload Trap
The entire Software industry moved to remote work in the last month. Some people are happy with their work-in-home approach, others not so much, but we are all united behind one comforting thought - we are safe at home and still have our jobs. It soon will a be a month since Botron officially closed it's Headquarters and…
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Grumpy is wondering: Remote Work and Cooking
A question is moving around my head these days about quarantine, remote work, and food. I continually see advertisements for food delivery, posts with recommendations about restaurants with lunch deliveries, and so on. But why? :) Some of you know that my relationship with food is unique, and I enjoy preparing it both for…
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Going Remote Survival Guide: a Love & Hate relationship
Going remote for me is close to going for a walk in the 9th circle of Hell. Keeping the distance between my home and the office is essential and unbreakable. Until now. At a time of a crisis, I consider myself lucky to have a job that allows me to work in the safety of my home, like it or not. The home-office is a love and…
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How we use Trello to maximize our productivity at the workplace
Speaking of Trello, the level of adoption at Botron is more like a personal preference. Even if it's not directly connected to our team initiatives, Trello helps each person perform better and keep its tasks organized and, let's admit it - prettier. This time I had a huge success - one more colleague shared with me his…
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Friday Fun: What is the unique personality trait that is setting you apart from the others?
Hello, favorite people of mine! I love the number 27! Have no idea why, but it feels special to me. So, happy 27! ♡ After talking with a lot of you live or in slack, I noticed many specific traits in every person that I met. Because curiosity is my strongest and my weakest part, I need to find out more NOW! On my special…
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New to Confluence Cloud? Let’s turn the tables!
If you are a Confluence Server user, your first 1-on-1 meeting with Confluence Cloud will be memorable. I remember staring into the screen with thoughts similar to "They took everything from me!" and "This approach is way TOO modern." But then, duty calls, no time for moaning if you want to get the job done. The new…
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What is common between teams, processes and a shopping list - Welcome to diagramming
This month the Atlassian Authors Queen - @Bridget, had some mercy and provided us with one, no!, two lovely October topics. And, yes, I'm back in the game! (insert red carpet here) Marketplace Apps. Topic with too many faces, deeper than the Mariana Trench (sometimes darker), and louder than the husky dogs of my neighbors.…
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Support request once, best friends forever: a customers journey of an app
I know, I know. I am a vendor, and I "must" write about our apps. But I am also a Community Leader and 1 + 2 = I will share a story about our customers' experience with Configuration Manager for Jira. What is the Configuration Manager for Jira? A solution that enables Jira admins to save thousands of hours and clicks by…
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Jira migrations happen overnight? Think again.
Ain't no sunshine when she's gone; and yes, talking about Jira. :) I thought a lot about July's topic, mostly how to write an article about clouds and migrations from my marketing perspective (as you already know, I'm not a technical writing type, not At All). I wanted a short article: experience with migrations, pains,…
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Having issues with your New Year Eve's menu? Trello, please!
If you want a standard Trello use case - sorry, I'm not your guy. :) June's hot topic - Trello usage in our daily tasks! (It was still June when I started the article though) I remembered the most epic Trello board in my entire career - the New Year Eve's one. The use case: we are a bunch of friends who want to spend the…
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Botron's Office Stories: An Ancient Bulgarian Developers on a Team Building
What you imagine when you hear the phrase "team building"? Most of the team building ads promote group activities like treasure hunts, games, capturing flags or jumping around with tied legs, of course, followed by dinner, beers, and sweets. Sounds cool enough. But not for us! This year we wrote a new page in our Book of…
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My article disappeared after editing
Hi all, I just finished and published my off-topic article (with many carefully prepared photos). I saw it posted, but I notice that one of the images is missing. After editing the article just disappeared :( Not in Published, not in Drafts. Anyone facing the same issue?
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Work - life balance: How to optimize your daily tasks to save time and gain productivity
I'm sure that most of you have experienced the lack of productivity outside your office, especially when it comes to separate projects or hobbies which you want to manage. Whiteboards, sticky notes, phone notes, apps, reminders, all with one purpose - to help you be more organized in your free time activities and stay on…
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We sponsored a Jiu-Jitsu Championship, and we liked it!
Don't know about your company activities but here in Botron, we have a bunch of people passionate about sports. Some of us are enjoying relaxed yoga mornings, pleasant hikes and long walks. Others love to reach their limits in running, diving, fitness or CrossFit training, and almost everyone love skiing! (We also have a…
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The Devil hides in the details: the importance of migrating Confluence user settings
Confluence is more than just a wiki-based platform; it's an example of a complex system - one comprised of multiple interacting components which define the end-user experience, and impact both individual and team productivity. As such, even a seemingly small and innocent change to its existing configuration can negatively…
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Jira Inferno: The Nine Circles of Jira Administration Hell
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in Jira admin hell. Bottlenecks, broken configurations, harmful impacts on your production system - does this sound familiar?…
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Behind the scenes of developing Configuration Manager for Jira Service Desk
Have you ever been told that something cannot be done, and you end up doing it anyway? That's part of the story behind the popular add-on for moving Jira configurations - the Configuration Manager for Jira. When the co-founders initially pitched the idea for the product, they were told that this has already been attempted,…
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In-House Engineers to the Rescue: Why We Don't Outsource our Customer Support
Let's be honest here - how many times the marketing fluff of “customer-first culture” has failed to fulfill its promise? How many times have you submitted a customer support query only to receive an automated email that tells you your request will be processed in X number of business days? Or you get stuck exchanging…
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How NOT to fail your release management NY resolutions
The beginning of the calendar year is often marked by a list of New Year resolutions that are enthusiastically drafted in late December and abandoned by the beginning of February. Even more so when your resolutions are dependent on other people, which is the case for Release Managers who are entrusted with the difficult…