Molly Bronstein Atlassian Team

Discussions

    • NOW AVAILABLE: Conversational ticketing in Jira Service Management

      Hello Atlassian Community 👋 Today we’re excited to announce that seamless conversational ticketing is now available in Jira Service Management. Meet your team where they already work to capture requests and manage tickets directly from your conversations in Slack (Microsoft Teams coming soon). Using the same Slack-native…

    • UPDATE - NOW AVAILABLE: Conversational ticketing in Jira Service Management

      The Early Access Program has now concluded. This functionality is now available. Learn more here. ------------------ TL;DR: Request early access below to try Jira Service Management’s new conversational ticketing feature in Slack. Hey, Atlassian Community 👋 Today we’re excited to announce an Early Access Program for…

    • Percept.AI is joining the Atlassian family!

      We are excited to announce that Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider, to expand frontline support capabilities in Jira Service Management. Percept.AI is based in Santa Clara, CA, and builds on our previous investments in AI and machine learning, designed to help customers…

    • ANNOUNCEMENT: Bulk actions in Jira Service Desk Cloud are here!

      It's finally here...BULK ACTIONS! This highly requested feature is currently rolling out to Jira Service Desk Cloud customers and will be in your instance soon. With this new feature, you can take the following actions in bulk: * Comment internally and publicly on issues * Assign issues * Delete issues And even more bulk…

    • JSM June Challenge #2: Share how your business teams became ITSM rockstars

      For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: * Did they ask to start using it or did you recommend it to them? * How are they using JSM now? * What has their experience been like? Are your business teams using…

    • UPDATE: The Early Access ITSM Program is now complete

      Update as of November 9, 2020 The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Desk. Click here to learn more about the new features and learn about the announcement. *** Meet the new and improved IT service management…

    • Jira Service Management Server & Data Center 4.14 is now available!

      Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.14. Starting from version 4.14, Jira Service Desk becomes Jira Service Management - and it’s so much more than a simple name…

    • Tips for setting customer permissions in Jira Service Desk

      Hello to our wonderful Community! With the majority of us working from home, we are seeing an increase in people using technologies like the Jira Service Desk portal to keep work moving. We thought it might be useful to provide some tips for new (and veteran) Jira Service Desk administrators about how to set portal…

    • You’re invited to Atlassian Remote Work Week!

      Hello Jira Service Desk Community members! Have you heard the news? You've been invited to attend Atlassian Remote Work Week, a week long digital event for leaders in HR, IT, Operations, Software Development, and Education! If you haven't seen the details, check out this Community post for information about the whole week.…

    • Atlassian leads the pack again in strategy on the Forrester Enterprise Service Management report

      Hi Community! I’m on the Jira Service Desk marketing team here at Atlassian and I wanted to share some exciting news with you all. We know that some customers place high importance on analyst reports and look to firms like Forrester for their opinion on vendors in the IT space and trends they’re seeing in the industry.…

    • Looking for teams who switched from email to Jira Service Desk

      The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that it was time to stop using email as a service desk? - Your migration process to Jira Service Desk - How you got your agents and end…

    • Give us feedback on secret early access Jira Service Desk features!

      **For Jira Service Desk Cloud only** For this scavenger hunt task, go to the Jira Service Desk booth and whisper "easter egg" to the staff (or, you know, just ask normally) and join the early access program for JSD next-gen. Post your feedback about what you saw to get a point! 

    • Do you have experience with ServiceNow and Jira Service Desk?

      I'm on the Jira Service Desk marketing team and we're looking for anyone who has experience with ServiceNow and Jira Service Desk, specifically anyone who has switched to JSD. We're looking for any team that has experienced quantitative improvements i.e. "Our team deflected x% more tickets with JSD than ServiceNow" or "Our…

Avatar