Comments
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@Jason Brison Hi Jason! Unfortunately at this time, we don't have the Jira Service Management chat offering on our Data Center roadmap. However, our product team is exploring the possibility and it may be added in the future!
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Hi @Dirk Ronsmans - Great question! The platform team at Atlassian is currently scoping the Chart.io integration across the entire Jira platform but we don't have more information to share or a release date at the moment. Keep checking our public roadmap for more updates!
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This is a great question. JWM is a new product but the JSM team is starting to work more closely with that team to streamline functionality, make sure that customers can clearly understand the difference between the products, and recommend the right one to your teams. Here’s how we see the difference between the two: *…
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@Philip Cooke Hi Philip - thank you so much for your question and feedback. I spoke with our product team and at the moment, Opsgenie is tied to the entire instance and cannot be associated with particular projects alone. You raised an interesting point and a great use case so they will definitely be taking this into…
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@Jason Sweet you can either hit the Give feedback button in the lower-left corner of your project OR you can email jsd-im@atlassian.com to provide feedback. Thanks so much!
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@DJ For now this new ITSM project will exist only in Classic projects. We're evaluating how it may work in next-gen projects but it's only in Classic for now.
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@Tom De Blende Hi Tom, great question! Unfortunately, we don't currently have a path to change an existing project in Jira Service Desk to the new ITSM project. This is something we want to get to in the future but at the moment we're trying to build the best functionality in this new project. Coming soon hopefully!
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@scott_boisvert thanks for that, I'll update above!
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@Taylor Huston I hear you - the good news is we are currently building the incident management capabilities from this early access program in our Server and Data Center products. These should be available in the coming months! To hear more about what that entails, I suggest registering for our Remote Summit today (it's…
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@Jack Brickey This is an incredible post! Thank you so much for taking the time to write it. I know this will be super helpful for those that are new to Jira Service Desk. Much appreciated from the JSD marketing team!!
