Nick Coates Expert

👋 Hey folks! At Symantec, we have 13 Statuspages for our various cloud products (yeah, a lot of pages but it's worked incredibly well). I've recently been discussing with the team on how we should effectively manage cancelled maintenance, after several customers reported that the posts were unclear. So, I'm intrigued in…

Your companies portal goes down. You're immediately in firefighting mode, trying to fix the bug to restore the portal. But are you being transparent with your customers? Are your support teams starting to see queues with tickets, tweets or chats via your support portal? Good incident response isn't just about getting…

Hey Folks! Nice to meet everyone, and excited about the London AUG! I am the Technical Lead of Status Page at Symantec, and have been using Atlassian tools for the past several years. My primary role is to manage and grow Symantec Status, the primary tool for 15 of Symantec's cloud security products on communicating…

Hey folks, Another advice thread but this time around rescheduling maintenance. For one of our pages, we have to give 30 days notice for maintenance on the customer portal. This goes through change management to be approved by stakeholders before it's finally posted, however, the maintenance has been rescheduled multiple…

Hey folks, Looking for some advice/recommendation/best practice in relation to one of the status pages Symantec has for one of our products. Essentially, this product has 30+ data pods (basically locations) that customers "connect" to. There is regular maintenance that occurs across all of the locations but the releases…

I have a need to automate the updating of components in StatusPage using JIRA Service Desk. What I would like to be able to do is use the automation rules to match and then send a request the StatusPage API to update the component using the WebHook, however, the StatusPage API requires a PATCH method but it looks as though…