Shawn Masters Expert

Discussions

    • Move to Jira Server to dodge New Navigation?

      As some of the user base begins to experience this "New" navigation, which they absolutely hate, the topic of moving from Jira Cloud to ServiceNow or Jira Server is being brought to my table. Are any other admins dealing with similar situations? Curious how you are attempting to handle things. If you have completed a…

    • AWS Service Management Project

      I am looking at building out a Jira Service Management project to track Security, Projects, Requests for our Cloud Admin team. Was looking for any tips, best practices, and cool integrations that I may have overlooked. Thanks in advance! 

    • Linked Issues JQL for Jira Cloud

      I would expect to be able to query linked issues out of box for Jira....to my suprise or lack of understanding I cannot find a way to track linked issues unless i tag them with a label or component. The purpose for this is to provide reporting on issues that get linked to a Change Request project that tracks PROD…

    • Viable Asset Management Solutions

      Looking to manage Laptops and Desktop assets via our Jira Cloud instance. To be used in conjunction with support tickets by Tier1 team. Preference is something that would connect to our SCCM site for data or allow us to import the data.

    • Best way to render a long list of 'Services"

      In our Service Desk we have a list of "Services" which is about 40 values. We need to be able to select multiple values. Currently we are using a custom checkbox field...which is quite tedious since you cant search it and the ticket is 3 pages (long scroll to the bottom) on creation. You can sorta search these using a CTRL…

    • Populating a Jira Cloud Field's Configuration with values from a changing source

      Scenario: I have an Onboarding ticket used by managers and Human Resources for on boarding. There is a field in this form that asks the user to put a check next to the additional software they need. The field is a list of checkboxes whose values are different softwares. What i would like to accomplish is for the values of…

    • Service Desk Cloud - Related Issues in Escalation Project

      We have a service desk that delivers escalations up to a Software project that houses Developer resources. I would like to make it so when my Tier 1/2 Techs are working in the service desk they can see related issues from that Tier 3 project. Any easy solutions? 

    • Atlassian SSO...OVERPRICED

      So we just got the quote for Atlassians Connect service....$8500 for 300 users and all it does is provide SSO for their apps?! My complaint is that we could swap to Okta or OneLogin and for a discounted price get SSO for every site/app we own...wanted to start a discussion in the off chance I missed some information…

    • Cloud - Making Workflow buttons more noticeable

      I have a group of users in my system that are the farthest from Tech Savvy you can get. Im trying to find a way to make the workflow buttons in the top of the issue layout to be easily visible to thwart the constant stream of "I dont know how to do this" Jira Cloud

    • Permissions

      We would like to make it so the reporting feature is only available to specific groups/users. Please advise. https://marketplace.atlassian.com/plugins/com.kaanha.reports/cloud/support

    • IS it possible to have an SLA outside of service desk?

    • How do I automate the due date?

      Since SLAs do not carry over to projects outside of Service Desk I would like to utilize the Due Date field. How can I automate this to match my Service Desk SLA?

    • jira service desk - Email configuration

      JIRA Cloud How did you handle service request coming from emails? Is there a way to populate ticket information from an email ?

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