Discussions
-
CSM + Service Collection: What You Need to Know About Pricing and Packaging
Hey everyone 👋 We've seen a few questions come up in the community about how Customer Service Management (CSM) works with Service Collection, so I wanted to share a quick rundown to clear things up. Update — September 1, 2026 Starting December 3,2026, Customer Service Management's AI agent uses usage-based pricing. AI…
