Comments
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Hi @Rafa — We appreciate you sharing this, and we genuinely take this kind of feedback seriously. Building something new while customers are already invested in existing workflows is hard to get right, and we understand the frustration when it doesn't feel seamless. Customer Service Management was built to address use…
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Hi @Yatish Madhav — great questions! Let me break it down: Pricing: You're right — the per-user pricing for Service Collection matches what you're currently paying for JSM Premium. So for your 160 licenses, you shouldn't see a price increase. Service Collection essentially adds CSM and Assets to what you already have at…
