Discussions
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How to display Okta applications and user details in a JSM access request
Hi Atlassian Community! 👋 Access requests are one of the most common things a service desk handles, and one of the easiest to get slightly wrong. The application list in the portal is typed in by hand, so it slowly drifts away from what is actually configured in Okta. And when the request lands, the agent sees a name and…
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How to display related records as a table in Jira issues with Elements Connect's new Table field
How to display related records as a table in Jira issues When you enrich a Jira issue or a JSM request with external data, a single value is easy: a customer name, a status, a price. The moment you need to show several related records for that value - the contacts tied to an account, the deals tied to a customer - a single…
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How to use a Jira project as a light-weight CMDB with cascading fields in JSM
Full disclosure: I'm the Product Marketing Manager for Elements Connect at Elements Apps. Happy to answer questions on fit in the comments, including the cases where this isn't the right tool. When a customer raises an incident in Jira Service Management, one of the most common requests portal admins get is deceptively…
