Etienne Frère_Elevatic Atlassian Partner

Hello @Nassim JANAH , Trudy's approach works, but it requires either manual selection of the Employee object or an automation rule with explicit matching, it won't automatically resolve "the Employee whose email matches the reporter" on its own. If you want that resolution to happen automatically the moment an agent opens…

Hello @Thao NGUYEN THI THU I’m the Product Marketing Manager for Elements Connect, and as Marc mentioned, you should contact our support team directly via this link. Also, don’t hesitate to check our Migrating to Jira Cloud documentation, it will provide you with many useful insights. We’ll be happy to answer any other…

Hi @Ruchitha, I’m the Product Marketing Manager for Elements Connect. If you’re experiencing any issues with our app, please don’t hesitate to contact our support team, they’ll be happy to help you troubleshoot and resolve the problem. Have a great day, 

Hello @Danielle Cantrell, I'm the Product Marketing Manager of Elements Connect and I think our app is a good fit for you. It enables you to integrate external data sources into Jira fields. This tool could facilitate the connection between Managed Engine and Jira by pulling relevant data or actions from Managed Engine…

Hi @Chase Riemer , I’m Etienne from Elements-apps (we build Elements Connect), and as mentioned by @John Funk, our apps can help you to keep both teams on their platforms. In your case, you’ll indeed rely on an integration or automation to create the JSM ticket when first line changes the escalation property in HubSpot…

Hi @Ioannis Kampouris I'm the product marketing manager of Elements Connect, an Atlassian marketplace app that can help you to pull your Salesforce data into Jira. Connect reads Salesforce via a REST API data source and displays it in connected fields on Jira issues, with no list duplication, and your Salesforce data will…

Hello @Dani Campbell I’m the Product Marketing Manager at Elements. Since you’re already using Elements Connect, it directly covers your use case: keep the Kanban board internal while giving external clients a curated, read-only status so they see progress without broad project access. As Christos mentioned, you can use…

Hi @César I work at Elements as the Product Marketing Manager for Elements Connect, and I believe it’s a good fit for your use case. Connect lets you create custom fields with dependent, multi-cascade pickers, so the Components field automatically filters based on the chosen Application; you can also add multiple…

Hi @Flavien Gache , I work at Elements as the Product Marketing Manager for Elements Connect, and indeed, the first option seems the best for you. Your client can try Elements Connect, the app has a free trial of 30 days (and stay free under 10 users). It allow to sync and display data from external databases directly in…