Natalia_Kovalchuk_SaaSJet_ Community Champion

The comment history is vital in Jira as it records decisions, discussions, and the context of all work items. However, once a comment is deleted, the entire communication related to task performance can be easily disrupted. Although Jira currently displays that a comment was deleted, who deleted it, and when, it still…

When you have tried to download all the Jira changes and comments in a single PDF file, you've likely noticed that Jira doesn’t provide this feature by default. Issue history and comments are available within Jira; however, you can’t export all of them in one report. This turns out to be a problem in cases where you…

Jira can't restore deleted tickets natively. There is no recycle bin. The only option is to do a full site backup restore, which impacts the whole instance. To restore deleted Jira tickets in a single project without a full restore, it is possible to use an app like Issue History for Jira (Work Item History). This app…

In Jira, the current state of a task is as significant as the ability to track changes. Teams frequently have such questions as: Who changed the status of a task? When was the due date updated? What happened to a task that seems to be missing? Such answers are essential to compliance audits, internal reporting, and project…

In Jira, work items are frequently transferred among team members. However, it is not easy to track each assignee transition. The native history of Jira provides work item-based changes, which are difficult to analyze, audit, or export. To project managers, compliance officers, and auditors, this gap equates to time…

Do you find it difficult to track changes in Jira, especially when it comes to high-priority tasks in your team’s sprints? You are not alone. It can be incredibly time-consuming to manually check each task to see what has changed, when, and by whom. Fortunately, this can be made much easier through JQL (Jira Query…

Jira does not track changes made to comments. When comments are deleted, they are removed completely with no trace left behind. To find out who changed or deleted a comment and to retrieve the original text, teams can use a specific apps such as Issue History for Jira. The majority of teamwork occurs in Jira comments.…

It is a Monday morning, and your team lead sends a message: Who changed the Priority of this Jira task from High to Low? Everybody looks at the screen. No one can remember the change. Time is running out, deadlines are near, and trust is at stake. And anybody who has ever found himself in such a position can feel the…

Tracking tasks in Jira Data Center and their updates is a major part of any successful project management. In big teams, it is not sufficient to simply view the current state of an issue, you need to know who updated it and when, and what the update consisted of. This becomes even more critical when you prepare reports for…

As teams grow larger, the next questions appear: Are we moving fast enough? Who is overloaded? What are the bottlenecks? Jira has built-in reporting features, but they do not always provide the complete picture. Here’s a short checklist of team performance metrics and how to track them with JQL queries. We will also…

Have you ever had a Jira task that just would not calm down? It goes from Done to Reopened to In Progress and back to Done. Or perhaps you have experienced tasks that have been bouncing between To Do and In Review, which slows your sprint. These Jira status transitions are very insightful. They demonstrate how work…

Attachments usually include critical project data: contracts, reports, designs, or test results. But what about when they are deleted? It is not always intentional, and in some cases it is difficult to keep track of the person deleting what and when. That’s why we’re working on a new feature in Issue History for Jira app:…

Why Bottlenecks Are a Silent Killer of Productivity Bottlenecks are the tasks that get stuck and slow down your entire process. In Jira, they are not that noticeable. You may encounter tasks that bounce back to Reopened from Done, work items remaining at the same status for days, and team members repeatedly missing due…

Recently, Issue History for Jira app has transitioned to Atlassian Forge and earned the Runs on Atlassian badge. The update offers significantly enhanced app functions, particularly the data security and reliability. In this article, we’ll explore in detail the reasons behind the migration, the changes it has brought for…

Whether you’re preparing reports, sharing updates with stakeholders, or conducting an audit, there are times when you need to export work items from Jira Cloud. Or, you may need to inform stakeholders of any changes, review progress made by teams, or maintain a clear record of changes made. In this article, we are going to…

Keeping track of work time in Jira is highly important. Whether you're an employee who tries to stay organized or a manager who needs to have a clear picture of how exactly the time is spent by your team. For team members, timekeeping prevents task forgetting, facilitates reporting, and enables improved planning. To the…

Hello! I work as a marketer for a product listed on the Atlassian Marketplace. Today, I noticed that its position in the search results has significantly dropped. Has anyone else encountered this issue and knows how to cope with it?

Bulk changes in Jira can be an efficient time-saving option, particularly when you need to update or transfer several issues simultaneously. However, great power comes with great responsibility: a misplaced bulk update can have an impact on tens (or hundreds!) of tasks. What are bulk changes in Jira? With Jira, users can…

Whether you’re managing a large project or preparing for an audit, one thing is clear: you need accurate, exportable data from Jira Data Center. The next is common to project managers: stakeholders need reports, auditors need a detailed history of activities, and compliance departments need clear traceability. Jira Data…

Hi everyone! 🌟 I’m happy to share that I’ve become an Atlassian Community Champion! I’m Natalia Kovalchuk, Product Marketer at SaaSJet. I create content, campaigns, and strategies that bridge the gap between complex products and real user needs. It’s an honor to be part of this inspiring community, and I’m looking forward…

Keeping an eye on the weekly number of issues created and resolved in Jira lets Product Managers and Team Leads evaluate the team’s performance. Effective Jira issue tracking shows how much work needs to be done and how quickly the team completes tasks. Having such data makes it possible to spot problems quickly, lead the…

Changing issue statuses through bulk editing in Jira Data Center is a very powerful and practical functionality. But a minor mistake can seriously disrupt your workflow. Status changes are linked to workflows, so it is more difficult to undo them than other field edits. Jira Data Center does not have an "undo" option for…

Being able to see your team’s progress helps you keep things on schedule and detect any bottlenecks that might slow down work. Jira offers some functionality for tracking user activity. However, it is not always helpful in terms of visibility across multiple teams and projects. Let’s explore the possible options for…

Accidentally deleting issues in Jira Data Center can cause data loss, disrupt workflows, and impact audits Critical data loss within the Jira Data Center can create serious problems like delayed projects and non-compliance issues. Issues that disappear from the system due to accidental deletion or system failures cause…

Keeping track of any changes in the Jira projects is essential for all Product Managers. Updates to issues, such as changing their status or assigning a different person, can influence your project plans and schedules. Keeping an eye on these changes every month helps you match your roadmap, notice any problems quickly,…

Sometimes, you need to simultaneously change sprints, assignees, or priorities for multiple issues or move them to another project. It could be annoying to update issues one by one. Luckily, it’s possible to avoid unnecessary and time-consuming actions. Bulk editing in Jira is a great way to save time when applying changes…

For team leads and managers, visibility into user activity in Jira Data Center is critical. You need to know: Who made changes. When they were made. What exactly was changed. Tracking user activity enables to stay up-to-date with the team’s work, find out whether tasks progress or not, and ensure that everyone adheres to…

Many teams keep important project information, work, and collaborate in Jira every day. Since so much of a company’s work happens in Jira, keeping that data safe is critical. It can be a serious problem if someone deletes issues, makes changes without anyone else knowing, or information gets lost. It can also make…

Today, Jira is an essential tool for a significant number of companies to manage projects, track issues, and streamline workflows. As Jira continues to be used more and more, its security has never been so important. On April 30th, SaaSJet, Seibert Group GmbH, Atlassian, and GitProtect.io are hosting a free webinar aimed…

Bulk changes in Jira Data Center are powerful. This feature enables users to modify multiple issues simultaneously. It allows efficient issue updates for large teams, saving valuable time. But it also comes with risks. A single mistake in bulk updates or automation rule misconfigurations can cause unintended changes to…