Discussions
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Streamlining Vendor Onboarding: JSM Automation + Assets
Adding a new vendor may seem simple, but there are usually several steps involved—collecting information, checking for existing records, getting approval, and creating or updating the vendor record. When this is handled manually, it can lead to duplicate records, missing information, and unnecessary follow-ups. This is…
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How I Built an Employee Offboarding Process in Jira Service Management
When we talk about employee lifecycle management, onboarding usually gets most of the attention. But offboarding is equally important. When an employee leaves an organization, there are several things that need to happen. The manager needs to complete the handover, IT needs to collect company assets and remove access, HR…
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Building HR Onboarding in Jira Service Management
When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on emails and manual follow-ups. Before this, onboarding in our team was a bit scattered HR, IT, and Admin were all working separately, and…
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Simplifying Dining Plan Management with Jira Service Management
What happens when someone wants to add a dining plan, switch to another option, or cancel a plan they no longer need? It sounds like a simple request. But behind the scenes, someone still needs to verify the request, find the right user record, update the plan information, and make sure the requester receives confirmation.…
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when we link the sub tasks with Parent Issue types then table should create and having Summary field
It can be done by Automation
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How we put validations in JSM Forms custom fields in Portal...???
validation in jsm form portal
