Kai Krause Expert

When it comes to creating issues in Jira, especially from external users, organizations have several options. Two popular methods are the Jira Issue Collector and the Jira Service Management (JSM) Widget. Each has its own set of advantages and disadvantages. This article will explore both options, providing insights to…

Hello, I'm using Jira Service Management Cloud and have a question regarding form translations in request types. Current Setup: * I have configured translations for all form fields in my request type (field names, descriptions, placeholders, dropdown options) * Custom field translations are also configured in Jira settings…

Hi, i tried to connect VS Code to the MCP and use this documentation It installs the MCP Remote Server as Extension and i get this output. I authenticated over the procided dialogs after the installation but get this as output 2025-11-13 18:34:05.818 [info] Starting server atlassian/atlassian-mcp-server2025-11-13…

As someone who frequently documents Python and Bash scripts in Confluence, I've come to really appreciate the Code Snippet element in the new editor. It makes technical documentation so much cleaner and more readable. After using it extensively for my own runbooks and automation scripts, I thought I'd share some practical…

Hello, I'm looking for sources for Atlassian Merch. A Google search didn't really get me anywhere and I ended up at https://shop.atlassian.com/. However, I'm looking for other things like lamps. Does anyone have other sources available? BR Kai 

A small signal can change behavior. This micro badge shows “🌱 3 mg CO₂e saved” right in your issue view. You can use the same for other badges or calculate values. It’s intentionally heuristic, not a lifecycle calculation. The point is to demonstrate how to use Jira Automation and a “graphic‑style” text field to surface a…

In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, a request type and the service portal. We will build a “Total Cost” field that updates automatically whenever the workitem inputs t…

Hello, I'd like to share a useful (for me :D ) feature in Atlassian Assets (part of Jira Service Management): Attribute Settings, with a special focus on Filter Objects. This is a little helper that makes capturing and managing assets easier by pre-restricting attribute values, improving data quality and reducing errors.…

The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control instruments are missing that are essential for safe and efficient navigation. ITSM without Assets is like driving a car without a…

What We’ll Build A conversational agent that: • Reads your existing Confluence knowledge-base articles to answer day-to-day questions about the ITSM practice in your organisation. • Possibilty to add unaswered questions to a designated “Open Questions” Confluence page so subject-matter experts can fill the gap later. Why…

Many years ago, I filed my very first Jira ticket—just a bug report with two blurry screenshots. Today, I’m an Atlassian Certified Consultant. This is the story of how a curious end-user grew into a Community Champion and consultant through structured learning, professional certifications, and—above all—the generosity of…

Hi, i want to get of all permissions from all spaces from confluence. first i call all spaces with {base_url}/wiki/api/v2/spaces ,then i get for every space the permission via {base_url}/wiki/api/v2/spaces/{space_id}/permissionsand then for every group or user the name via {base_url}/wiki/rest/api/user or…

Hi, i setting up a Discovery Import and are setting up on one line that i cannot explain . In applications import and in Data Source i found this Hosts connected , its used to setup the refernced Hots in this coding "Object Hash" IN (${Hosts Connected${0}}) . It works, butr why ? Where in the discovery or collector sended…

 I’ve often been asked whether pursuing Atlassian Professional and Associate certifications—and the associated designations—is worth the time and effort. In this article, I’m sharing my personal journey with these certifications, offering a candid review of their value, and highlighting why I believe the path to achieving…

In today's fast-paced work environment, effective communication is crucial for the success of any project, not just in software development. Loom, a video recording platform, has emerged as a valuable tool for promoting asynchronous communication across various contexts. In this article, I will share my positive experience…

Hello, I am considering the question of whether I should tackle the data center certifications Managing Jira Projects for Data Center and Jira Administration for Data Center. I already have the cloud variants and I am familiar with the differences. Nevertheless, I always like to learn, but the effort for an ACP…