Chris Shernaman Community Manager

G'Day Community Members, Have you recently hosted an internal Atlassian-focused event—like a Jira best practices session, migration workshop, Confluence training, or an Atlassian roadshow at your company? We’d love for you to showcase your event! Sharing your story not only celebrates your hard work, but also: * Inspires…

Hi CUG Members! This week, we're excited to focus on a vital skill that can significantly enhance your effectiveness as a leader within your Company User Group: Getting Comfortable Presenting to Groups. Have you ever wondered: “How can I present confidently and effectively to my users?” Whether you're sharing insights,…

Hi CUG Members! Welcome to this week’s edition of Weekly Wonder! Today, we’re diving into best practices for structuring meetings that effectively serve both new and advanced users of Atlassian products. “How can we structure our upcoming meetings to ensure that we effectively cater to both new users and more advanced…

Hi CUG Members! This week, we’re focusing on how to find engaging topics for your upcoming meetings. Have you ever wondered: “What topics should we focus on to make our discussions more relevant for all our users?” Finding the right topics isn’t just about filling the agenda; it’s about enhancing user engagement and…

Hello CUG Members! Happy New Year! As we embark on this new year, it's essential to lay a solid foundation for success through effective planning. This week, we will concentrate on how to kick off your year by utilizing Atlassian tools to enhance your organizational strategies and boost user engagement. “How can we…

Hi CUG Members! As you continue your journey to enhance your organization's Atlassian Company User Group (CUG) experience, it’s important to equip the right metrics to assess product usage effectively. Understanding how your teams engage with Atlassian solutions can help you tailor your strategies to foster adoption,…

Hi CUG Members! As a user-led group within your organization, you can align your Atlassian Company User Group (CUG) with your organizational goals. Whether your focus is on product adoption, end-user training, or product governance, you can create impactful meetings with that strategic focus. Why Alignment Matters Aligning…

Hi CUG Members! As we kick off another week, we want to tackle a challenge that many of you have brought up: how to get your users to share their use cases and present at your meetings. We all know that having open conversations is key to boosting collaboration and sparking innovation. So, this week’s Weekly Wonder is all…

Hi CUG Members! This week we are shaking things up with the Weekly Wonder Series, instead of exploring a CUG challenge or question, we are going to cover how you can implement AI within your organization! Our recently released State of AI in Service Management 2024 has shared findings that show 88% of organizations are…

Hi CUG Members! Before you head off into the weekend, in this week's Weekly Wonder, we’re diving into an exciting topic that many of you have been buzzing about: “What strategies can we implement to integrate training into our Company User Group?” Training is vital to growth and development, and integrating it into your…

Happy Friday CUG Members! This week, we’re tackling a question many of you have been asking as you prepare to create your Company User Groups for the first time: “What’s the most effective way to launch our CUG – should we opt for a soft launch or a hard launch?” Our recommendation would be to beginning with a soft launch…

Hi CUG members👋! As you collaborate with your CUG Leadership Team (LT) to prepare for an upcoming meeting with your users, it’s essential to structure your presentation deck effectively to ensure it makes a lasting impression. This week, we are addressing the following important question: "What are the key elements we…

Hi CUG members👋 ! This week, we’re tackling a common challenge many CUG Leaders face: getting your Company User Group prioritized by executive leadership amid competing priorities. "How can we effectively secure executive sponsorship for our CUG to ensure it receives the recognition and resources it deserves?" One of the…

Hi CUG members! This week, we're diving into a new challenge: using pre and post-meeting surveys. "How can I best use pre and post-meeting surveys to gain insights into the topics of interest among our users?" As you navigate the challenges of managing CUG meetings for the month, quarter, or even the year, understanding…

Hi CUG members! This week, we're diving into a new challenge we’ve seen this past month: managing questions from a large attendance while sticking to the agenda during a CUG meeting. "Dealing with questions from a big crowd and keeping things moving smoothly during our CUG meetings can pose a bit of a challenge. Any tips…

Hi CUG members! Welcome back to our Weekly Wonder series! We’re thrilled to see the enthusiasm and engagement from our community. This week, we have another great question to explore together: "What is the best way to announce your Company User Group meetings to maximize attendance?" Effective communication is key to…

Hi CUG members! This week, we're tackling the question: “What is the ideal platform to host our internal Company User Group?” The Atlassian Community has created templates and best practices for establishing your CUG on any platform (download them here). While we have "how-to" documentation for creating your group in both…

Hi CUG members! Welcome back to our Weekly Wonder series! We’re excited to dive into another important topic this week: "How do Company User Group meetings fit into a broader change management strategy?" Change management is crucial in ensuring that organizational transitions are smooth and effective. CUG meetings serve…

Hi CUG members! This week, we're shifting gears to explore how to increase your CUG member engagement: "How can we increase member engagement through fun challenges?" We all know that getting involved in your Company User Group (CUG) can be a fantastic way to learn and connect, but let’s spice things up a bit! Introducing…

Hi CUG members! We are excited to introduce our new Weekly Wonder series. This will be a weekly post that highlights any questions you have regarding developing or engaging your organization's Company User Group, so members can share their insights, expertise, and solutions. Let's collaborate and unleash the collective…

Hi CUG Leaders, 👋 We are excited to announce that the Atlassian team is focusing on revitalizing the Atlassian Company User Group (CUG) offering. Our goal is to empower members of this group by providing expanded offerings and improving the overall experience for both existing and future members. To achieve this, we need…