Jana Bohackova_5r1h38 Community Champion

Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary information when they submit a support ticket. You can ask for more information within an intent flow, but there's a catch: you need to…

After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get better for everyone, us included. It’s like a win-win—helping others means we’re growing, too. Before decided to give a green…