Discussions
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JSM's native Surveys feature: when it's enough, and when you need a Forge app
Jira Service Management shipped a native Surveys feature in March 2026 (announcement, docs), and it's a real upgrade over the old CSAT-only setup: flexible question types, privacy controls, feedback across services and lifecycle moments (not just "how was your ticket"), all without leaving Jira. If you've been eyeing a…
