Discussions
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One place to see what your agents did, what they need, and what’s ready
The volume of agent work is growing fast. You assign work items directly to agents, automation rules fire, workflow transitions kick off sessions. But when agents are touching 10, 20, 50 work items, you need a way to manage their outputs without clicking into each one. That’s what My agent sessions does. It’s a new section…
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Assets JSM DC
Hi! I'm a Product Manager in JSM DC. I would love to chat to anyone who uses Assets! I would like to know your experiences in general (what you like and don't like), but I am also particularly interested in these two areas: - Labels and label templates (QR codes) - Object Graph If you have experience in this area, please…
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Jira Service Management Data Center helps enterprise teams deliver exceptional service
Hey, Data Center community! I wanted to share with you a few features built into Jira Service Management to help your organization eliminate obstacles and unlock the potential of every team. In this document, we outline recently shipped features in Jira Service Management that enhance the agent experience, ensure the…
