Discussions
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Announcement: Get notified when email requests fail
Update on October 13, 2025 We've introduced new settings to give you more control over notifications for failed email requests. By default, notifications for failed email requests are sent to all listed admins of a project. With the new settings, you can select to send notifications to a specific email address or even turn…
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Announcement: Unblock customer email addresses directly from your project
Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a suppression list. This can happen for many reasons but common reasons are that the customer inbox is full or their email server is…
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Reauthorize your connected Google email accounts in Jira Service Management
Update: Based on the latest communication we received from Google, customers using Jira Service Management need not take any action until September 30, 2024. We are currently investigating the policy changes and developing a solution. We’ll provide updates on the next steps as soon as we have more information. Hello…
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Do you want to link Sharepoint or Google Drive knowledge resources to Jira Service Management?
Hello everyone, We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Management. Upon successful integration, the idea is to let your customers search the linked articles on your help center just like the…
