Discussions
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New season: A fresh update for Mosaic Advanced Edition 🌱
Happy spring (or autumn, if you're in the southern hemisphere)! This new season brings some exciting news: we've updated Mosaic Advanced Edition with two new features designed to help your teams create limitless content in Confluence and manage it with ease. Read on to learn what's new and how to make the most of these…
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How to create a sales centre script in Confluence Cloud
Want a more cohesive, reliable sales pitch across your team? Sales scripts provide flexible yet consistent branching scenarios to boost the confidence of your sales team. And with Confluence, you’ve got the perfect space to organise these resources. Why should you use Confluence for sales centre scripts? Centralised…
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How to create procedures in Confluence Cloud
Struggling to create procedures in Confluence that people actually follow? With the right approach, you can build clear, effective procedures that ensure consistency and maintain a standardised service across the board. Whether you want to create simple or more complex procedures, this guide covers both options. Option 1:…
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How to create ITSM runbooks in Confluence Cloud
Struggling with slow, inconsistent ITSM responses? ITSM runbooks can help. Whether you're starting fresh or organising an existing collection of hard-to-use runbooks, here's how to improve them with Confluence Cloud. What are the benefits of using ITSM runbooks? Consistency: Runbooks standardise tasks, reducing errors and…
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Onboarding employees in Confluence
Bringing new team members on board can be a challenge, especially when you want to ensure a smooth and consistent process. Enter onboarding guides: a flexible but standardised way to organise onboarding documents and get new hires up to speed. What is an employee onboarding guide? An employee onboarding guide is a detailed…
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How to create branching scenarios in Confluence Cloud
Say goodbye to one-size-fits-all training experiences. With branching scenarios, you can provide personalised content and give users a safe environment to learn the outcomes of their decisions. Let’s explore more about branching scenarios, and how to create them in your Confluence instance. What are branching scenarios?…
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How do you create interactive user guides in Confluence?
Are your Confluence users struggling to find the right pages? If you’re using Confluence for documentation, onboarding, or as a knowledge base, you can make navigation easier for users by turning your pages into handy guides. Here’s how to create your own interactive user guides in Confluence Cloud - your users will thank…
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Decision tree-driven content: A fresh approach to Confluence navigation!
Hello, Atlassian Community! I'm Daniel, Product Marketing Manager at Kolekti (part of The Adaptavist Group), and I’m very excited to announce the release of our latest app, Guided Pathways for Confluence. This app was born from listening to customers and solving a common problem you might also be familiar with: helping…