DevAcrobats Atlassian Partner

Hi Atlassian Community! 👋 We’ve all been there: You're preparing for a sync and need to revisit a few issues from last week’s session. Maybe you moved them to the backlog, changed a release version, or pushed the due date. Your board shows the current state, but those issues might not even be there anymore - the real story…

In a previous post we explored the default behavior of the Organizations field in Jira Service Management. We uncovered how agents inadvertently share requests with entire organizations when manually adding them to the field, and we discussed the implications of this behavior for the accuracy of Jira reporting by…

Elevate Your Service Management Project Reporting with XLA Reports in JSM In today’s fast-paced business environment, maintaining high standards in service management is crucial. As organizations strive to deliver exceptional customer experiences, it’s essential to go beyond traditional Service Level Agreements (SLAs) and…

Enable Root Cause Field in Jira In this article, we’ll guide you through the process of setting up a custom field to collect data for root cause analysis in Jira, building upon the concepts introduced in our previous article, “Root Cause Analysis and RCA report in Jira“. For this tutorial, we assume that you’ve already set…

In this article, we will explore the significance of Root Cause Analysis (RCA) in managing bugs, defects, and incidents within Jira. We’ll delve into how integrating RCA practices can enhance your retrospectives, post-mortem discussions, and evaluations of team or individual performance. Moreover, we’ll briefly guide you…

In the dynamic environment of Jira Service Management (JSM), where teams collaborate seamlessly to address customer needs, there’s a peculiarity in how the default behavior of the Organizations field operates, often going unnoticed. This seemingly safe field has implications that extend far beyond its apparent…

Built-in Jira automation provides an easy-to-use “no-code” capability, requiring just a few clicks to set up an automation rule, undoubtedly earning its classification as “accessible and user-friendly.” In recent years, it has alleviated the burden of manual work, intricate configurations, and the need for specific expert…

Hi, community. For those of you trying out the beta Whiteboards in Confluence, have you noticed any page analytics, like at least total views? Those are key in my day-to-day BA work but can't seem to find any.

Atlassian's recently published "Don't #@!% the Planet" free resource further demonstrates their commitment to transparency in tackling climate change. I'm excited to explore this valuable content! Without a doubt, addressing climate change is essential for creating a sustainable future. It requires companies to minimize…