Discussions
-
Delegation of approval rights for JSM Users (Customer + Agent)
The Core Concept The solution provided here can, of course, be expanded and customized with different designs. The key is to understand and convey the underlying logic. First, a request form is designed on the Customer Portal as follows: Automation Logic Next, if the user selected as the "Coverer" meets the necessary…
-
Screen Recorder for JSM Customer - Fully Forge App
Make Jira Service Management Support Easier with Customer Screen Recordings Support teams often lose valuable time trying to understand what a customer is seeing. A written description is useful, but it does not always capture the exact error, workflow, browser behavior, or sequence of clicks that led to the issue. JSM…
-
How to manage quote process in Jira Service Management and Confluence
I will outline two different solutions for this. The first one involves using default Jira features, while the second utilizes an add-on. 1 Proposal Process without Add-ons I assume that our customers reach out to us via phone, email, or customer portal communication. If a customer does not initiate the process through the…
-
Update Object Attribute from Web Response Data - A4J
Hey team, I'm getting the following JSON data with the web response. With Advanced Branch, I can find licenseIds with individual values and create an object for each of them. But how can I set other values returned from the JSON data to the attributes for each object? Is there a solution proposal for this? How can I set…
