Discussions
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🚀 Join the JMCF Cloud app Early Access Program (EAP)
Greetings community, Since Jira Misc Custom Fields (JMCF) launched over a decade ago, we’ve seen tremendous interest from Jira admins far and wide, helping it become the go-to app for calculated custom fields on Jira Data Center/Server. Now, we are happy to share that this app will soon also be available on Jira Cloud 🎉…
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Managing IT Escalations: Three Essential Tips
One of the best things about working in an IT Support organization is that you get to spend your day making your customers happy. And one of the best feelings is when an issue comes in and you know that you will immediately be able to solve it for the customer. Conversely, one of the worst feelings is when you have to…
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How do you escalate IT Support issues?
Hi everyone, I’ve managed IT teams for the past 15 years, and have employed many different methods for handling escalations, some to greater success than others. Personally, the biggest thing I’ve tried to avoid in this time it throwing things over the fence without any further thought. I’m sure you’ve all seen this. So…
