Evn Tomeny [Appfire] Atlassian Partner

Hi @Nathan Weelen I'm very excited to share that the app you linked, HelpDesk+, is complete for Microsoft Teams and will be available very soon! I can reach out and let you know as soon as it's available. Please let me know if you'd like a demo in the meantime. Cheers, Evn Appfire

The other nice benefit of submitting the issue to Slack is that they'll notify you directly when they fix it.

Ah, I should have caught that you asked about Jira Work Management - so ignore everything I said about Atlassian Assist. It only supports Jira Service Management projects. The rest all applies though.

Hi @Brian Taylor Which Slack app are you asking about? * For Jira Cloud, I'm pretty confident the answer is that it isn't possible.* The Jira Cloud app allows you to create an issue from a Slack message, but it doesn't capture the message or thread contents. It simply links back to the message in the description. * It does…

Hey @Stephen Harding Not a great answer, but I wanted to at least let you know that I have been trying to do this myself, and as far as I can tell, Atlassian Assist simply does not support this today. Nothing I've tried has allowed me to change the connected Slack Workspace once configured. If I do end up finding a way,…

Hey @Pillai_ Aarthi Evn from Appfire here. @Sayed Bares [ServiceRocket] 's suggestions are create! I just wanted to highlight that on the Slack side, you'd be better served looking at HelpDesk+ as a specific Halp replacement. Jira Integration+, which Sayed linked to, is better geared to teams using Jira for development or…

Unfortunately, it's not up to us. This is something that Atlassian needs to support before we can make this work. I did a quick search, but wasn't able to find any public info about if and when Atlassian plans to support this. Sorry!

@Gregory Kremer The method you're using should work fine for Epic -> Bug, Story, Task. It's only the Initiatives that break. I was guessing that you could use an actual Issue Link to link your Initiative to each Epic - something like Is Blocked By.

@Gregory Kremer I think I see what's happening here. You're not actually looking at an Issue Link on the Epic - you're looking at the value in the Parent Link field created by Advanced Roadmaps. I should have realized that when you mentioned you were working with Initiatives. Unfortunately, Jira Expressions (the language…

@Gregory Kremer Click into one of the Epics, and see what the link back to the Initiative is called.

Gregory, At first glance, it looks to me like you may have chosen the wrong direction for the "is Parent of" link. Since the Initiative is the one you're trying to close, the Epics would be linked through the "is Child of" link type (I'm assuming that's what you've called it). This might be confusing because what the…

EDIT: While this all should work, David's solution below is much more elegant. Do his solution, and ignore mine ;) Hi Lucas, So what we need to do here is transition the issue from To Do to Bugs Reportados. There are two different ways we can do that - either in the Jira Service Management workflow, or in the Jira Software…

Lucas, This is going to be based on the Workflow of the new issue type. Would you be able to post a screenshot of the new issue, and detail where you want it to end up and where it is automatically ending up? Thanks! -Evn

Lucas, What are you trying to accomplish? If you really want a "Creates" link in your Jira instance to be used in general, you can add it here. But you definitely don't need it for this function to work. You can leave the link blank in the JMWE post function, or you could choose one of your existing links. Cheers, Evn

Hi Harshit, Scroll down to "Sub-functions" and click "Add Configuration". Click "Add" next to "Set", then enter the new summary in the "Provide a text to set" field and select Summary in "Select a destination field..." Let me know how that goes! Cheers, Evn

Hi Lucas, In the "Create issue(s)" post-function, JMWE should show every issue link available in your Jira instance. Is it possible that you don't have the "Created" / "Created by" link? Could you open an existing issue, link it to another issue, and see which links are available to you? As a Jira Admin, you can also…

Hi @Robert.Geritano To my knowledge, while the native Confluence -> Slack integration allows you to add comments from Slack, it doesn't allow you to create Confluence content from existing Slack messages. You could try Appfire's solution, Docs+. This is a two-way integration that not only allows you to set up subscriptions…

This is shaping up to be a super positive playlist! I love it :)

Hi Michael, "gg" is simply a helpful Jira Admin shortcut - it allows you to navigate quickly around Jira. It works almost anywhere in Jira; from a Dashboard, Board, or Issue View. It's not necessary in this case though. Unfortunately, as your trial has expired, you may not have access to the My Workflows feature any…

Michael, Absolutely! Navigate to Manage Apps, and on the left-hand sidebar, under "JSU" find "My Workflows". You can also type GG from your Jira Dashboard and type "My Workflows". This should show you every rule you have configured with JSU. Let me know if you have any trouble finding it. Cheers, Evn

Hi Michael, If you uninstall JSU, any post functions you created with the app will no longer function. They won't be deleted - they'll just show up as code and be hard to interpret. If you reinstall the app, they will begin working again. Keep in mind that if you have complicated workflows, other post functions that relied…

Hi Rizky, You can use Jira's built-in "Date Compare Validator". Simply choose the Date A field, select >, choose Expression, and enter "now". This will ensure that a day after today is selected. Select >= if you also want to be able to select today. Cheers, Evn

To Approve as a Customer, they likely need the ability to see the issue as well. Could your automation add them as a Request Participant during the transition to requiring approval?

Hi! The app will be free to try during the EAP. It will be reasonably priced once we release it, and the pricing will be based on your user count. Let me know if you have any other questions. I hope you get a chance to try it out! Cheers, Evn

Hi @Soham Shah The answer here is probably no. This would be a great feature though. Are you using Automation for Jira to send the Slack message? If so, it's using a Webhook, which is a one-way Slack integration, so it has no way to receive back the URL for the message it sent. You would need not only a two-way integration…

Hi @Omer Garber My company's app, Docs+, is designed to do exactly this. It is a two-way integration between Slack and Confluence that not only allows you to receive Confluence notifications (new pages, comments, etc.) in Slack, but also allows you to create Confluence Pages or Comments from content in Slack. It can even…

Hi Jason, In this case, you simply need to add this Post Function more than once. In each case, select Parent/Sub-Task, add your Sub-Task Resolved statuses to "conditional statuses", and then select one of the Workflows and the corresponding Transition to complete. If that Transition ID does not exist on the parent issue,…

Mathias, Unfortunately, Atlassian limits the places where we can customize Jira. I don't believe what you're looking for is possible. Best of luck, Evn

Mathias, In Jira Cloud, select the 3 dots in the upper-right of an issue screen (next to the Share button) and select SE: Edit. Similarly, in the comment section, next to Work log, you should see "SE: Comments". Let me know if you're able to find those! Cheers, Evn

Hi @Ahmad Sidawi Let's start by setting our Iterator, then add the fields we want to grab. To begin, set this as your iterator, and test it against an issue that has Subtasks: {{issue.fields.subtasks | dump(2) }} You should see a JSON output of all of the subtasks of the issue you test against. Make sure you check the…