Fares Laroui_Caelor_ Atlassian Partner

Here’s the scenario: You’re working on a Confluence page and you want to make it more beautiful and engaging. What would you do? If you’re new to Confluence, you’ll likely explore native formatting options and try to make them work. If you’re more experienced, you already know the limits. You start looking for ways to push…

Managing terminology in Confluence (or anywhere else) is one of those tasks that might seem simple until it isn't. At the end of the day, it's just a bunch of terms and définitions stored somewhere in Confluence or so I thought. And that assumption right there is where things go out of hand and why you've just landed in…

Frequently Asked Questions are a vital part of your Confluence knowledge base, onboarding spaces, product documentation, you name it. Many teams lean on a combination of FAQ templates and the Expand macro to display questions and answers. Expands are a viable option, but are they the only one? Are they good enough? And are…

I feel bad for FAQ pages! Although they are great in helping everyone (inside and outside of Confluence) find answers to their frequently asked questions, they are often… poorly managed and a bit confusing. And the reason? Ain’t nobody got time for that! For many, FAQ pages are simply thought of as lists of questions and…

Dear hiring managers, I was excited to learn that you might be looking for some help keeping your Confluence pages structured, and organized. As a newly launched Rovo Morph Agent with a focus on structure and design, I’m confident that my formatting skills and adaptability will make me a valuable addition to your team and…

Effective glossary management is all about easy creation, and easy access. As someone tasked with managing glossaries, you would want your users to have quick gateways to the most important terms. And especially if you’re dealing with critical ones. How would you do that? Simple links, highlights, tooltips or even…

When it comes to Confluence glossaries, convenience and context are key. You shouldn't expect your users to access your glossary every time they encounter a term they don’t understand or they want more in depth info. This is where highlights come into play. They allow you to give quick explanations without breaking the…

AI formatting with Morph works best when it understands and supports the full range of tools available in Confluence. While Morph has always worked with our own Content Formatting Toolkit macros such as tabs, expanders, and panels, some types of content remained unformatted simply because the right native macro wasn’t…

What’s the best way to create and manage glossaries in Confluence? Confluence pages? A good start that’s not scalable enough. Databases? A step in the right direction but takes time to customize and continuously update. A dedicated glossary app? You’re nearly there. Our latest release? Yep that’s the one. I know what…

We’re excited to announce that Morph has officially graduated from beta and it’s now a paid app on Atlassian Marketplace. What’s Morph (in case you’ve just heard of it) Think of Morph as your AI Powered Content Formatting assistant. It helps you properly format either full Confluence pages or only specific parts. The app…

Here’s the scenario: You’re working on a Confluence page and you want to customize specific sections. You might be low in creativity or looking for some suggestions on the best macros you can include. What would you do? You can experiment with a variety of styling options, insert macros, or re-think your text entirely.…

Here’s the scenario: You’re knee-deep in support requests, product feedback, and bug reports. Comments are flying in across Jira work items (issues as we all know them before). Internal notes, customer replies, support agents answers, you name it. In previous articles, we’ve seen how to properly label comments with Jira…

Booooooring…Booooooring! That’s what your teams feel when you only use Confluence to dump text and corporate jargon without giving a thought to building communities and fostering collaboration. At first glance, Confluence might give you the vibe of being a bland and basic platform (it kind of is tbh). But it’s not about…

Here’s the Scenario: You’re a support agent trying your best to keep up with a wave of support tickets. Each ticket, of course, has its fair share of comments and back and forth between all involved parties. Support, client, dev, you name it. Manually managing comment threads on maybe one ticket is more or less feasible,…

Is it better to build FAQ hubs using native Confluence features or third party apps? This is a question I often get asked during product demos. My answer often depends on a variety of factors: your specific use case, expertise with Confluence, scalability, of course, budget, and much more. So what are your options?…

Hello Atlassian Community! We’re excited to introduce our new Comment Toolkit for Jira (Beta Version)—an app designed to help teams manage, organize, and streamline Jira comments. Comment Toolkit for Jira Highlights: Based on feedback from Jira consultants and users, we’ve developed features that tackle common pain points…

Managing an FAQ hub can feel like trying to keep track of every single question, answer, and page all at once. You can use existing Confluence features such as expands or databases. But the more questions you add, the more you need to rely on a dedicated third party app to do the heavy lifting for you. And, here’s the good…

Picture this: You’re working on a complex Jira issue, and the comments are piling up—there’s a constant back and forth, feedback from clients, updates from devs, and so on. keeping track of all the comments can quickly become overwhelming and time consuming. How can I better organize my Jira comments? How do I find the…

Hello Atlassian Community, and Happy Apptoberfest! 🎈🎈 How much time does it take you to format a Confluence page? Be honest. Too long—until NOW. This Apptoberfest, get ready for the story of the biggest time heist in history! From the producers of Glossary and Content Formatting Toolkit for Confluence, we present the…

Glossaries in an excel sheet are perhaps the most 90s thing you can see in 2024. They are long, look necessarily complex and are a nightmare to navigate through for a myopic like me. You can see where this is going, glossaries shouldn’t be managed this way! So the question here is: what makes a good glossary in Confluence?…

Here’s the scenario: You’re creating a Confluence page filled with raw text, different FAQs, steps, you name it. Writing the content is quite challenging, but nothing compared to properly formatting it. How much time will it take me to format the page? Which macro should I use for each section? Tabs or Expanders? Panels…

We’re officially one week away from Atlassian Team Europe ‘24 in Barcelona, and we can’t wait to meet you there. Where to Find Us We have a booth this time! You’ll find us at booth #314, right next to the meeting rooms. Come by for the usual: Chat with the team, get insights on how to build on Confluence and Jira, Tailored…

You might have a good feature or macro in hand, but do you know how to use it to its full potential? That’s the key question you need to ask yourself wherever you’re working with a feature (old or new). And if that feature is our very own Confluence tab macros, then this article is right for you. In this article, I’ll…

Here’s the scenario: You’ve got a long and complex Confluence page packed with a host of information. It’s a lot to digest, and while you want to add supplementary details and better contextualize the content, you don’t want to disrupt the flow or clutter the page. So, what’s the solution? Contextualizing your content with…

Here is the scenario: You have a new idea that you want to share with your team. Obviously, you will be using a Confluence template for that. You are going to add a description, maybe the idea status, category, and so on. But is it enough info for your idea to be properly reviewed by your peers and managers? The answer is…

Every Confluence page you create or access is part of a process—a process of creating the page, completing tasks within it, and so on. I don’t know about you, but whenever I access a page, I expect those steps to be front and center. They give me context, direction, and a clear sense of what I have achieved and what to…

Hackathons move you through all emotions possible: love, pain, fulfillment, and everything in between. They are simply great! They allow our mostly remote teams to choose challenging projects to work on from scratch or to build on our existing apps. We initially planned for a yearly hackathon, but after the overwhelming…

Here is the scenario: You want to organize your content into small, specific sections to make navigation easier for your readers, give them more control, and make efficient use of space. What would you use? Layouts, tabs, and panels can be considered for such scenarios. But if you really think about it, expanders are what…

When creating Confluence pages, we aim to make them organized, easy to navigate, and, of course, engaging. Lucky for us Confluence users, we have various built-in and third-party macros to help us achieve just that. But based on my own experience, one feature that is often misused or perhaps underestimated is buttons. So…

Long and complex Confluence pages is an epidemic that needs to stop. And no, adding an AI-generated summary and the trending TLDR sections are not the answer. They help people grasp a better understanding of the content for sure. However, once your readers dive in, they will be put off by the complexity of the page…