Iryna Komarnitska_SaaSJet_ Community Champion

“Why is this report so slow?” “These numbers don’t match what I expected…” “Why are my gadgets blank again?” If you've ever asked questions like these while building Jira dashboards or exporting status reports, you’re not alone. The truth is, most reporting issues in Jira don’t come from your tools. They come from your…

(And Why You Should Care) Agile teams thrive on momentum, but even the best teams experience slowdowns. If you're managing projects in Jira, you're likely asking: “Where does all our time go?” You're not alone. Whether you're shipping software, supporting customers, or handling operations, some issues persist, and unless…

Whether you're a Scrum Master in a fast-paced SaaS company, an Agile coach supporting cross-functional teams, or a project manager delivering enterprise solutions, there's one thing we all rely on: the sprint retrospective. And at the heart of a good retrospective is accurate, insightful sprint reporting. But here’s the…

Join the following Project Management Master’s Series on May 27, 2025 If you’ve ever found yourself buried under Jira issues, struggling to track project budgets, or constantly asking your team for status updates, you’re not alone. Many project managers love Jira for its flexibility, but when it comes to structured project…

In agile workflows, visibility into work item transitions is crucial for effective planning, forecasting, and team accountability. One common question that arises from Jira users is: "Is there a way to track when a ticket is moved from the backlog to the board? We would like to see when a ticket was moved, just like how we…

In many teams, time tracking starts and ends with worklogs. While this method captures raw effort, it often misses the bigger picture: how workflows are slowed, and what that means for team performance. That’s where Time in Status comes in. Rather than focusing on how many hours were logged, this article explores how Time…

Because metrics alone don’t solve problems. But combined, they tell a story. Modern teams don’t need more dashboards or disconnected charts—they need clarity. Clarity about where work gets stuck, why delays happen, and how to improve delivery without guesswork. That’s exactly what happens when you bring together three…

Kanban is more than sticky notes and columns. It's a data-informed discipline focused on flow, throughput, and continuous improvement. But what happens when your Jira board only shows where tasks are, not how long they’ve been stuck? Enter Time in Status—a Jira app that transforms your board from a passive tracker into an…

Tracking time in status means understanding how long each issue spends in every step of its workflow—To Do, In Progress, Code Review, Testing, and so on. It sounds simple, but the value it brings is anything but basic. In large Jira environments with multiple teams and complex workflows, this data becomes essential. Here's…

Sprint planning is a crucial aspect of Agile project management, and choosing the correct estimation method can make or break a team's efficiency. The Time in Status app with Sprint report feature provides powerful insights, but to fully leverage it, Scrum Masters, Agile coaches, PMs, etc., must align their estimation…

Support teams face a constant challenge: reducing ticket resolution time while maintaining clear communication. One of the biggest bottlenecks? Waiting time—the period when a ticket is either waiting for customer input or waiting for support action. Long waiting times lead to frustrated customers, inefficiencies, and…

JPD projects are bursting with ideas and insights—sometimes so many that it’s easy to feel overwhelmed! With each new idea, there’s a whole process: reviewing, testing, estimating costs, and deciding if it’s worth moving forward. And let’s be honest—things don’t always go as planned. We expect one outcome, but reality has…

In the context of the Support department, time to resolution means the time it takes for support managers to review and successfully resolve a problem or request from a customer. This metric is one of the KPIs the support department tracks to measure their effectiveness in resolving issues. Problem resolution time is a…

🔮 Crystal balls, tarot cards, coffee grounds, or palm readings—product managers and team leads will try anything to save a project! Rumor has it that some teams even schedule releases based on astrology, hoping to keep bugs from flooding production. And the most superstitious? They put their faith in fortune cookies. 😆 But…

Agile teams thrive on rapid iteration, collaboration, and adaptability. However, the fast-paced nature of Agile environments often leads to overworked teams due to mismanaged workloads. Developers and product managers frequently find themselves buried under an ever-growing backlog, forced to meet sprint goals without clear…

Managing multiple projects simultaneously can be challenging, especially when tracking progress, allocating resources, and analyzing overall performance. One effective way to streamline cross-project tracking is by using pivot tables. These robust data analysis tools help consolidate and summarize large datasets, allowing…

Jira is an essential tool for managing projects, but let’s be honest—just using it doesn’t guarantee smooth workflows. Have you ever wondered why some tasks vanish into the "In Progress" abyss while others keep bouncing between statuses without real progress? If so, you're not alone. Many teams struggle with hidden…

Is Your QA Process Slower Than It Should Be? Every QA team faces the same frustrating questions: Why are defects taking so long to fix? Where are issues getting stuck? Why does testing take longer than expected? How can we speed up releases without sacrificing quality? Time is everything in software development, and…

If you're working in Agile, you know how challenging it can be to keep track of all the moving parts. With multiple tasks, teams, and timelines, it can be tough to understand how things are progressing clearly. But what if you could bring all your essential metrics to your Jira dashboard? No more searching through reports…

Standard Jira fields cover basic issue tracking, and every team has unique requirements that demand a more tailored approach. This is where custom fields come in—offering a way to capture specific data points, improve reporting accuracy, and streamline workflows. Imagine having instant access to the data points that…

Sprint planning often feels like a guessing game. Teams set ambitious goals, but without clear data, they struggle to measure progress effectively. How do you ensure that each sprint delivers meaningful results? How can you identify workflow inefficiencies before they derail your sprint? And most importantly, how do you…

Data visualization is a powerful tool for making sense of complex information. Whether managing a project, analyzing business performance, or tracking workflow efficiency, choosing the right chart type can help you uncover patterns, identify bottlenecks, and make data-driven decisions. But with so many options available,…

Imagine juggling multiple tasks, tracking dozens of issues, and trying to keep projects on schedule—all while feeling like something is slowing your team down. You’re not alone. Many teams struggle with inefficiencies hidden deep in their Jira workflows. The good news? You don’t have to rely on guesswork anymore. Time in…

Hello there! We're from the Time Metrics app with the announcement — introducing a new chart for your Jira Dashboard: the Cycle Time Scatterplot! If you are a Scrum master, Agile coach, PM, or Engineering manager, you will most likely know what I am talking about. This chart calculates the cycle time of issues within a…