Discussions
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How to measure Customer Satisfaction in Jira and Confluence with Great Gadgets app
In IT Service Management (ITSM), Customer Satisfaction (CSAT) is a key factor that directly impacts service improvement strategies and overall business success. It measures how satisfied customers are with the services provided, offering insights into areas needing improvement and highlighting successes. High customer…
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How to create an epic burndown or burnup chart in Jira and Confluence with Great Gadgets app
A key component of agile project tracking is the burndown chart, a visual representation of the work remaining versus time and the planned work. A burndown chart provides a real-time visualization of progress, helping to identify potential bottlenecks and ensuring that the team remains on track to meet its project goals.…
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A powerful Reported vs Done chart for Jira dashboards
A Reported vs Done chart tells you how your team handles the workload in time. It gives you a clear indication if your team manages to resolve issues fast enough for maintaining the backlog size in acceptable limits. Such chart is a “must have” on the monitoring dashboard of any support team because it shows potential team…
