Celina Kuziemko - Appsvio Atlassian Partner

What CRM system do you use at your company? Do you somehow integrate it with Jira or do the teams in your company work separately?

Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT / 10:30 PM IST Free spots 🔗 We know that cluttered queues and burning questions from angry customers are stressful, so we want to show you…

Hello! Two days left till our webinar: 🎥 Stress-Free Incident Communication with Jira Service Management ⏰ Wednesday: 16.10 at 7:00 PM CEST / 1:00 PM EDT / 10:30 PM IST 🔗 Free Spots Is your service desk overwhelmed with cluttered queues and stressed customers? We’re here to help! In just one hour, you’ll learn: 💡 Proven…

Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT / 10:30 PM IST Free spots 🔗 We know that cluttered queues and burning questions from angry customers are stressful, so we want to…

🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized, efficient, and customer-friendly support environment. Don’t let scaling issues slow you down. Here are best practices on how to…

Are you ready to enhance your service management with a well-structured service catalog? A properly designed catalog in Jira Service Management can simplify processes, streamline requests, and align IT services with business objectives. Join Chris (Appsvio CEO, Atlassian Certified Expert) for a free training session where…

Hello Community 👋 I just wanted to share our newest material that can be super useful for service desk agents, Jira admins, and managers! 🌟 Adapt Jira Service Management for Enterprise 🔗 https://bit.ly/3B9YExM 💼 Discover: - Best practices for large-scale configurations - Smart strategies to control customer requests - How…

Read 4 must-have actions that you should take to be prepared for anything and smooth out customer support. *All actions are possible with Feature Bundle or Issue Merger. 1. Control visibility and access Controlling the visibility and access of request types is essential for maintaining an organized and efficient ticketing…

Hello Community! 👋 You have an opportunity to learn how to customize your service desk portal for the Enterprise 🔗 here. We’re organizing free webinar about Adapting Jira Service Management to the Enterprise. Kate Pawlak (Appsvio CPO, Certified Atlassian Expert) will cover all you need to know about service desks tailored…

Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances your service management process in Jira Service Management. 🔗 Save your spot now for free Chris (Appsvio CEO, Atlassian…

Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances your service management process in Jira Service Management. 🔗 Save your spot now for free Chris (Appsvio CEO, Atlassian…

Effective management hinges on the ability to categorize and report on tasks with precision. For project admins using Jira, components and subcomponents offer a powerful way to streamline workflows by grouping related issues, facilitating better reporting, navigating issues faster, and enhancing team efficiency. Jira…

Hello Community 👋 Just letting you know that tomorrow (Aug 28), you have a chance to learn how to adapt Jira Service Management for Enterprise for free 😊 Join our event, led by Kate Pawlak from Appsvio, who will explain everything you need to know. ⏰ Aug 28, 2024, 7:00 PM CEST / 1:00 PM EDT / 10:30 PM IST RSVP here…

Jira Service Management is a powerful tool, but it’s not without its challenges. Many users are frustrated by certain limitations that can impact efficiency, communication, and overall incident resolution. Here are three common pain points that many Jira Service Management users encounter: * Agents see more data than…

Hello Community! 👋 You have an opportunity to learn how to customize your service desk portal for the Enterprise 🔗 here. We’re organizing free webinar about Adapting Jira Service Management to the Enterprise. Kate Pawlak (Appsvio CPO, Certified Atlassian Expert) will cover all you need to know about service desks tailored…

5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You can stay proactive and turn error situations into positive customer service. 💬 Well-informed customer = satisfied customer Don’t you…

Hello Community! 👋 I've prepared this post, especially for service desk agents and customer service managers. Let's discuss incident communication with customers💡 How many questions type: How long, When, Why have you received this month? How much time have agents spent on answering? How many times have you waited for…

Missed our webinar? Don't worry! You can watch the full recording on YouTube . Are you looking for solutions to upgrade your company's service delivery? 🚀 If you're frustrated and struggling to work with sluggish software tools to manage customer or employee support, 👉 this is the right webinar to attend. ⏰ Tomorrow: June…

It is worthwhile to let your customers know about extended support wait times, from any reasons! As we're currently caught up in the excitement of EURO2024 ⚽️⚽️⚽️, we understand that this busy period might impact our support response times, so we took proactive measures to inform our customers in advance 💡 Communicating…

Hi Community! 🙌 The weight of inquiries, tickets, and customers' needs can easily overwhelm even the most seasoned service desk agents, impacting both customers and agents. So here are 10 tips that can help you manage your service delivery. This article was created in cooperation with Deiser 🙌 📣 📣 📣 Join our upcoming…

This is how you can use Atlassian tools to help yourself onboard new hires: We will be talking about more comprehensive, and we will also go Beyond basics to make the onboarding process GREAT. ⭐️ It's free, and it's with experts! RSVP and Agenda here 🔗 https://appsvio.clickmeeting.com/689337268/register ⏰ April 8

The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and see all relevant field values, enhancing their overall experience. Here is a real use case from Advisory Solutions, which…

As marketers, we often manage multiple tasks simultaneously. Whether we’re creating engaging content, launching social media campaigns, generating leads, or organizing events, something is always demanding our attention. Personally, I hate creating the same issues all over again, and luckily, we have an app for issue…

How to improve communication on the customer-agent line to raise CSAT and change frustration into understanding? 📚 This article has been published in the DevSamurai blog. Incident communication is integral to incident resolution and management, as crucial as the rest of the framework. Properly tailored communication…

Hello Atlassian People 😊 We have cheat sheets for you to make things easier, so you won't have to create the same issues all over again! This time, we’ve developed a range of ready-to-copy issue templates explicitly tailored for business teams. 🔗 Download here Available Templates Human Resources Issue Templates: *…

Hi Community 🙌 I want to share my thoughts about customer actions on the service desk portal that we all should implement, but maybe you don't know yet that you can 😊 The more customers can do it by themselves, the fewer agents have to do it, and the resolution process goes smoother. I did all of them with Feature Bundle…

As the curtains close on an electrifying conference in Vegas 🎉, we want to say a huuuuge thank you to all the community! The meetings, the talks, the connections – each moment was invaluable. 🫶 Let's sum up what was the most significant news: * Free courses on demand * Jira Work Management combined with Jira Sofware *…

Sprint smarter, not harder. Save time, stay organized, and never miss a beat! 🤓 Use Case: Agile Sprint Planning Imagine you're planning an agile sprint. By using templates, you can create a template for your sprint tasks, including standard subtasks such as design, development, testing, and deployment. When setting up a…

📣 UPDATE: Appsvio receives Atlassian Partner of the year 2023 "ITSM app solutions" Appsvio is a finalist for the Atlassian Partner of the Year 2023 in two categories: Work Management App Solutions and ITSM App Solutions. 🎉 As Atlassian says: This is an acknowledgment of their outstanding work for Atlassian customers during…

This is how you can use Atlassian tools to help yourself onboard new hires: We will be talking about more comprehensive, and we will also go Beyond basics to make the onboarding process GREAT. ⭐️ It's free, and it's with experts! RSVP and Agenda here 🔗 https://appsvio.clickmeeting.com/689337268/register ⏰ April 8