Elelta D Atlassian Team

Jira Service Management integrates seamlessly with Confluence where it can be used for both external KB and internal communication and documentation. Jira Service Management includes Jira Insights, which is a native asset and CI management tool. One way that these three tools can work together is through a combination of…

Opsgenie’s alert activity logs are a powerful tool for tracking the lifecycle of an alert from creation to closure. By understanding how to use these logs effectively, you can debug issues with your alerts and ensure smooth incident management. Here’s a guide on how to best utilize the alert activity logs in Opsgenie.…

Sometimes when we create an alert from an integration we want to be able to adjust the title of said alert so that our end users know what they are looking at. For example if an alert is created by an integration with Amazon CloudWatch we may want the title of the alert to be just the name of the Alarm as configured…

Sometimes we don't have much notice of a colleague leaving the organisation and in those times we may be in a scramble to get access to systems and tools that a colleague managed. In the case of Atlassian products, you may find that you are without a Site and Org admin and you need to rectify this. One way to grant more…

Sometimes when you attempt an import to a space you get an error "Could not locate exportDescriptor.properties in the archive" This often happened when you are on a Macbook, there is a known issue where browsers on Macs download ZIP files and automatically unzip them and zip them up again. When the folder is zipped up it…

Atlassian and many other Cloud providers have a shared responsibility model and this applies to data backup and recovery, below I will outline how to recover your data in the case of deleted content and what Atlassian is responsible for. As outlined here, there is a division of responsibility between Atlassian, and the…