Elelta D Atlassian Team

Hey there Onur, is still an issue? I wondered if you had tried navigating to Settings -> Notifications -> Contact methods and deleting the current mobile application you have there?

Hello there and welcome to the community :) This is not currently possible, we do have a feature request to add the option to see a schedule maintenance as “Recurring” and set an interval. Please keep an eye on our roadmap for updates - https://www.atlassian.com/wac/roadmap/cloud?status=future;comingSoon& cheers :)

Hey there Nurila, Welcome to the community :-) I am not sure what you mean by canvas apps, can you provide some screenshots? Thank you. Elelta

Hello Dawid, Welcome to the community! It is not possible to pull the apikey associated with an integration using the public api, this is the intended behaviour for security purposes. It is only available in the Opsgenie UI. Best wishes, Elelta

Hello there Hristo, Welcome to the community :) We worked with this customer to remove the app for them, it appears that it was a specific issue with their integration. Generally speaking if you have an active PagerDuty integration you can deauthorise and then in PagerDuty remove the integration. Please let us know if you…

Hey there Jonathan, Thanks for posting here with an interesting problem, as you state the Get Schedule api does not give you the time a person was on call. The analytics with Opsgenie would have this information in the format you need it, it is possible to schedule an export of this data in a CSV format to be delivered to…

Hey there Emily, Welcome to the community :-) I see you would like to export your rotations but you cannot see the two teams that you work in, are you able to navigate to Teams and see the rotation from that screen? If you are a member of a team you should be able to see the on-call schedule. That all said, it is not…

Hey there! Welcome to the community, good to have you with us :) I would recommend using the No-One participant type to design you rotation. No-One which is the specific participant type. If a rotation has No-One participant, nobody is on-call for the time ranges that the no-one participant is configured to be on-call. So…

A quick follow up question Anvesh, I cant seem to find your Statuspage url in our system. Could you you please open a ticket on https://support.atlassian.com/contact so I can share your query with our product team. Thanks

Hey there Welcome to the community and thank you for your question. We are aware of these changes and will be working on providing a solution, at the moment MS have shared that until 15th Aug you should be able to use the current connectors and once created they will be supported until December 2024. I will open a ticket…

Hello, can you please tell me if you are looking to integration SAP Solution Manager? If so, it may be possible pull data from Opsgenie into SAP Solution Manager using the Opsgenie public API That said, currently we do not support SAP Solution Manager integration into Opsgenie, applications we support are listed…

Hey there Matthew, Welcome to the community :-) Currently there is not other way to we the Webcal link, the api currently only exports to ics. Can you please tell me the use case you are trying to solve by getting the Webcal link? Perhaps I could suggest a different route. Thanks

Hey there @Bohdan Maik How are you? Thanks for posting here and getting involved in the community. Since this is specific to forge app development, kindly ask the reporter to raise a ticket with our developer support team here. Thanks :) Eleleta

Hello @Federico Einhorn The way we authenticate apps is via your Atlassian ID and password. So perhaps that is what Azure needs. I reached out to my colleagues who are experts on our Atlassian SSO product and they also said that this is not something we supply. Can you tell me what other apps have provided and how they…

Hey there Federico I see you are talking about azure ad conditional access perhaps you need to review this document from Microsoft called "Block authentication flows with Conditional Access policy" I don't believe the key you need is from Atlassian apps.

Hello Aaron, I see you are creating an alert by sending something like the message below to the alerts endpoint, but that it has suddenly stopped working after working fine and you see 422 errors event though you made no changes, is that the case? curl -X POST https://api.opsgenie.com/v2/alerts -H "Content-Type:…

Hello there David If you ultimate aim is to decrease the number of alerts coming in for the same issue then using the de-duplication feature may be the solution. If the alias of an incoming alert matches that of an existing one, Opsgenie increases the count of the existing alert instead of creating a new alert. That said,…

Hi Mohit, Do you have OpsGenie as part of JSM? If so, the question might be better suited to my colleagues in the JSM team. Additionally if you have JSM on a paid plan you are eligible for support via our support offering. I recommend you open a ticket at https://support.atlassian.com/contact/, making sure you select JSM…

Global polices should be available in settings under the on-call section as per the image below. That said it would not be available in the Free or Essentials tier, you can check your tier by going to Settings > Subscription. If you want to use global policies you will need Standard or Enterprise OpsGenie plan Global…

Hey there Mohit. How are you today? I see that you would like to Team B to be notified of an alert where Team A is already a responder. Can you please tell me if the condition under which Team B should be notified? If the condition is the same as the notification of Team A, I wonder if the best solution would be to edit…

Hello there Robert! Welcome to the community :-) Yes, you can split OpsGenie from Jira Service Management (JSM), but there are specific conditions and steps involved in the process and requires coordination with Atlassian support teams to ensure the process is completed correctly. Please open a ticket…

Dhary, a quick follow up to say that when you configure your api key in postman you can do it in the authorisation tab, chose the API key type and add the key as below where the Key = GenieKey and the Value = the API key from your integration. Let me know how you go.

Hey there Dhary, Thanks for getting in touch! Can you please tell me what error you see? There are a a few types possibilities for what is happening. 401 - Unauthenticated (Not Unauthorized) apiKey is invalid or integration is disabled403 - Forbidden (Unauthorized)40301apiKey is valid but the apiKey cannot do this…

Hi @Chris thanks for the comment, it was useful! I think it might be best for me to adjust the title to make it clear the purpose of the article. Thanks for helping @Dave Mathijs :-) 

that is GREAT news. Glad to have been of help :-) 

great advice @Ollie Guan I will keep it in mind!

Hey there @James Wardle What you need is an encoded string of your_email and your_user_api_token and this is what you will put next to Basic, see below on how to to get your string. Authorization: Basic <your_encoded_string> To get your encoded string you do the following steps: * Generate an API Token for your Atlassian…

hey there @James Wardle and @Darryl Lee I saw this thread and wanted to jump in and give you a few pointers as I have recently helped a customer with a very similar request. I wrote this article on how to use the 'send web request' action to create a page with content in it, this is specifically on using the lookup object…

Could you share your company confluence url here? we can then help you open a ticket

Can you please try to edit in an incognito tab? it sounds like this may be an issue that is browser specific.