Discussions
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Change Management (RFC) with client approval
I have been struggling with getting my RFC to send an email to an external user. What I am hoping to have happen (and I am using canned/templated RFC from JIRA) is the client (external user) is sent a copy of the RFC to review and approve and then have it get forwarded to an internal CAB manager or sponsor to approve…
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Integration with Dynamics 365 Business Central
Has anyone had any success on integrating Jiri service manager with Business Central? What I am hoping to do is that when time tracking is used in a Jira ticket, it will post to a corresponding contract for a customers.
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Moving Ticket created in an clients Jira subscription to Yours.
We would like to setup a workflow where a ticket that is created in a client JSM is escalated/reassigned to my JSM subscription. Would it be by adding our help desk e-mail address in their subscription so that they would assign it to "helpdesk@companyname.com" and it triggers an e-mail into our project and creates a new…
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How use O365 Mailbox for ALL Incoming & Outbound Mail
I am using JSM Cloud, and under systems/mail/Incoming mail. I have my O365 mail server added/authenticated etc. Mail handler has a single line item titled "New issues add Comments for existing issues." for Issue Type [System} Service request. I don't know if any of this is correct but when I send an email to the SMTP…
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New tool for our company
Hello everyone, My company is new to Jira Service Management and we are trying to deploy it as a service desk platform for clients. We have had a difficult time to start as it was introduced to us internally by a former employee who regrettably hired a vendor to help deploy it that was far from being qualified. I am…
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Removing the [Jira] from the subject line
Is there a way to remove the "[Jira]" prefix from the subject line from our e-mails? We are a paid subscriber.
