Discussions
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The "Closed Ticket, Open Access" Trap: The Problem Isn’t Granting Access. It’s Governing It
Let’s look at a classic IT scenario that plays out in almost every growing organization. A request comes into Jira Service Management. John, new engineer, needs access to a handful of business applications. The right approver signs off. Access is provisioned in minutes. Ticket closed. By every measure we use, that was a…
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Still Managing Jira, Confluence & Bitbucket Access Manually? Bring It Into JSM
In today’s world, organizations rely on hundreds of SaaS applications, making access management increasingly complex. The challenge is no longer just providing users access, but ensuring they have the right access, approved by the right people, and reviewed regularly. Traditionally, access governance focused on human…
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Closing the HR-to-IT Gap with Access Governance in Jira Service Management
As organizations scale, access management gets complicated fast. In the Atlassian ecosystem alone, that means keeping Jira projects, JSM portals, and Confluence spaces correctly scoped for every employee, at every stage of their tenure. Here's the thing: most of those access decisions are already sitting in your HRMS. It…
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The Road to Anaheim: Why Team ’26 Hits Differently 🎡
I’m gearing up for Team ’26 in Anaheim, and looking back, it’s incredible to see how the "center of gravity" for our community shifts every single year. This marks my 4th consecutive year at Team US, and more importantly, it’s the 4th consecutive year that miniOrange is stepping up as a sponsor. Having been a part of the…
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The Great Migration or The Great Mess? Don’t Let Your Cloud Migration Become a Horror Story
Ever since Atlassian announced the End-of-Life for Data Center, every DC admin has been living a recurring nightmare. It usually involves two questions: "Wait, am I really about to pay for 5,000 Cloud seats when only 1,200 people actually work here?" "Is that one Jira ticket from 2018 with the 'temporary' admin password…
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Beyond Tickets: Turn Jira Service Management into a SaaS & AI Governance Engine
Nowadays, every company is sprinting to adopt the latest AI tech to stay ahead of the curve. But while everyone is racing to adopt the next big "coding assistant" or "marketing suite," IT teams are already drowning in managing all the SaaS applications that they are currently using. Your SaaS stack is your company’s…
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Seamless User & Group Provisioning for Atlassian Cloud: Bridging the Gap in Cloud Migration
From the beginning of 2026, the cloud migration for organizations has taken full force. As companies across the world accelerate their migration to the cloud, the transition is about more than just moving data. It’s about seamlessly carrying over your most important asset: your people. In an on-premise or Data Center…
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Securing External Customer Access in JSM After Migrating to Cloud
As Atlassian Data Center approaches its end of support, many teams running JSM (Jira Service Management) are preparing their migration to Cloud. For organizations that rely heavily on JSM for serving external customers, vendors, partners, or clients, this transition brings unique challenges not just in data migration, but…
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🌆 Innovation, Ideas, and Goals (Both Tech & Football!) — My Team'25 Europe Recap
It’s been a few days since Team ’25 Europe wrapped up in Barcelona, and after a 20-hour journey back to Pune, I’m still reeling from all the announcements, conversations, and product inspiration I absorbed during the event. While the venue remained the same, there was an undeniable difference in the air this year. Maybe it…
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🚀 Countdown to TEAM '25 Europe! Let's Talk Atlassian Cloud Security
10 days to go - miniOrange is Gearing Up for Barcelona! Are You? I’m thrilled to share that I’ll be attending Team’25 Europe, my 5th conference focused on Atlassian Apps. This year’s event feels more exciting than ever, especially after Atlassian’s recent announcement regarding the End of Life for Data Center. This…
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Sync Users and Groups from Any Identity Provider to Atlassian Cloud with miniOrange
As adoption of Atlassian Cloud accelerates, organizations are migrating Jira Software, Jira Service Management (JSM), and Confluence to the cloud. With the Atlassian Data Center now approaching its End of Life, many organizations are transitioning to Atlassian Cloud. As this shift accelerates, identity and access…
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Extending External Customer Identity in Atlassian Cloud with Custom Fields in Jira
With Jira Service Management (JSM) emerging as a top choice in the IT Service Management (ITSM) space, its adoption is accelerating, growing at over 50% year-on-year, as more organizations leverage it to serve both internal teams and external stakeholders. Enterprises need richer user profiles in JSM, where key details…
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Enable SSO for External Customers in Jira Service Management Cloud with AWS Cognito & Keycloak
As Jira Service Management (JSM) cements its position as a leading IT Service Management (ITSM) platform, more organizations are using it to support both internal teams and external stakeholders. But with this expansion comes a critical challenge: How do you protect identities across such a diverse user base? In today’s…
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🎬 From Hollywood to Rovo-wood: My Team ’25 Recap 🌴
It’s been over a month since Team ’25 wrapped up in sunny California—and honestly, I’m still buzzing from all the announcements, conversations, and product inspiration I soaked in during the event. ☀️ Anaheim > Vegas? Let’s be real: I didn’t miss Vegas. Sure, the desert dazzle and casino chaos had its moments, but Anaheim…
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🚀 Countdown to TEAM '25! New venue, same epic miniOrange vibes
Less than a month - miniOrange is Gearing Up for Anaheim! Are You? We’re officially less than one month away from the biggest Atlassian event of the year — TEAM '25! This time, it’s happening in a brand-new location: Anaheim, California. 🌴🏙️. We couldn’t be more thrilled to be part of this incredible event. After an…
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IdentityShield Summit ‘25: Secure Your Future 🔐
As we step into 2025, one thing is crystal clear – cybersecurity is no longer just an option; it's a necessity. The year 2024 saw a surge in sophisticated cyberattacks, leaving organizations scrambling to secure their systems and protect sensitive data. Since staying ahead of cybercriminals starts with being informed,…
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IdentityShield Summit ‘25: Secure Your Future 🔐
As we step into 2025, one thing is crystal clear – cybersecurity is no longer just an option; it's a necessity. The year 2024 saw a surge in sophisticated cyberattacks, leaving organizations scrambling to secure their systems and protect sensitive data. Since staying ahead of cybercriminals starts with being informed,…
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IdentityShield Summit ‘25: Secure Your Future 🔐
As we step into 2025, one thing is crystal clear – cybersecurity is no longer just an option; it's a necessity. The year 2024 saw a surge in sophisticated cyberattacks, leaving organizations scrambling to secure their systems and protect sensitive data. Since staying ahead of cybercriminals starts with being informed,…
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Webinar Alert: Maximizing Productivity with Jira & Salesforce Integration
Hello Atlassian Community! I wanted to remind everyone about our exciting product, the miniOrange Salesforce Data Sync for Jira, which seamlessly integrates Jira and Salesforce, tackling the disconnection between development and customer management teams. With features like real-time bi-directional issue synchronization,…
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Streamline Your Workflow: Integrate Jira and Salesforce
Hello Community! It’s been a while since I’ve shared an article exploring popular use cases within the Atlassian ecosystem. I’m thrilled to reconnect and dive into a topic that promises to bring significant benefits to our community. This is a story of 2 heavy-weight tools, JIRA & Salesforce, where people from your JIRA…
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Streamline Access Management for JSM Customers: SSO with SCIM Provisioning
Managing external customer access to your JSM service desk can be a challenge. It often involves juggling multiple login credentials and manually provisioning external customers to specific customer portals. Additionally, the lack of a secure login mechanism can result in spam tickets flooding your service desk. This can…
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Enhance Your Data Security with Data/PII Scanner for Confluence Cloud
As Organizations increasingly rely on Confluence Cloud for collaboration, the need to safeguard personally Identifiable Information (PII) becomes crucial. Exposing PII can lead to severe consequences, including legal repercussions, financial losses, and many more. 😱 To address these challenges, introducing the PII Scanner…
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Revolutionizing User & Group Management in Atlassian Data Center
Now that the Server has reached its end of life, Enterprises are migrating to Data Center. Ensuring that your user and group information is up to date is more critical than ever. Managing thousands of users manually is just inhumane and insecure. Automating user management throughout the entire lifecycle, from onboarding…
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Unlocking Seamless Identity Management with miniOrange's SCIM Support for Multiple Identity Provider
Hello Atlassian Community, In today's dynamic business landscape, effective identity management is really important for secure and streamlined operations. System for Cross-domain Identity Management (SCIM) is a powerful solution to simplify user provisioning and de-provisioning across various platforms. In this post, we'll…
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OAuth/OpenID Connect: Enhancing Security and User Experience for Your Atlassian Apps
Hello Community! As the end of Server support nears, the majority of the companies are in the process of Migration. Companies moving to Data Center have to adopt Single Sign On for their applications for greater security, improved usability, and lower IT costs. While moving to Data Center, you may evaluate whether the…
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My Experience - Atlassian Team'23
Hello Atlassian Community, I am excited to share my experience of the Atlassian team'23 event, which has been an incredible experience!! miniOrange had its own Booth for the very first time! Day 1 was fantastic, and I had the opportunity to meet and network with many customers and resellers from across the globe. The day…
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miniOrange at Atlassian Team'23
Hello Atlassian Community, I am excited to share my experience of the Atlassian team'23 event, which has been an incredible experience!! miniOrange had its own Booth for the very first time! Day 1 was fantastic, and I had the opportunity to meet and network with many customers and resellers from across the globe. The day…
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Webinar: Provision your Users Effortlessly in Atlassian Apps 🎥
Hello Folks, Are you looking to automate the provisioning of your users/groups for your Atlassian suite? Join our free webinar to find out how miniOrange's advanced provisioning add-ons make it possible. Provisioning Users/Groups for Atlassian Cloud & Data Center has never been this easy! Join us on 22nd February/9th March…
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Webinar: Provision your Users Effortlessly in Atlassian 🎥
Hello Folks, Are you looking to automate the provisioning of your users/groups for your Atlassian suite? Join our free webinar to find out how miniOrange's advanced provisioning add-ons make it possible. Provisioning Users/Groups for Atlassian Cloud & Data Center has never been this easy! Join us on 22nd February/9th March…
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JiraCon22 - 29th and 30th September
Hello Folks, JiraCon22 is back! The biggest Jira Community event of the year! The miniOrange team is already preparing the talk and workshop and I can tell you already... you don't want to miss it! There will be plenty of stories, solutions, tips, and tricks that attendees will learn that will advance the use of Jira for…