Aditya_miniOrange Rising Star

Hi @Emma Phillips , This is a good question around access management for AWS resources. This is where an access governance layer can help bridge the gap between the JSM approval and the actual access change. With miniOrange Access Governance for JSM, you can define the application, access levels, and approval rules in…

Hi @Emma Phillips This is a very real concern, especially in Jira and Confluence environments where thousands of issues, pages, comments, and attachments are added every day. One thing we often overlook is that once sensitive data is stored, the exposure has already started. It may be visible to project members,…

@Utkarsh Chandel This is a very real concern, especially in Jira and Confluence environments where thousands of issues, pages, comments, and attachments are added every day. One thing we often overlook is that once sensitive data is stored, the exposure has already started. It may be visible to project members, searchable,…

@James Anderson Thanks for this post and discussion. Here are my thoughts This is exactly where the difference between access automation and access governance becomes important. HRMS can tell you that an employee joined, moved teams, or left. Identity platforms can help provision and remove access. But the missing piece is…

This is actually great! When migrating Jira or Confluence from Data Center to Cloud, organizations usually focus on migration planning, compatibility, and timelines. However, one important step is often overlooked: What data should actually move? A secure migration approach should include: Discover → Review → Clean →…

This is exactly where we see the gap between access automation and true access governance. Okta is excellent at managing identities and executing access changes, while Jira Service Management provides strong workflow capabilities around requests and approvals. However, organizations often need an additional governance…

Hi @Gunjan Kumar That’s a good way to handle the onboarding process natively using webhooks, especially with a centralized dashboard for administrators to track SLAs and overall progress. Also, after the approval, are the access rights automatically provisioned? I also wanted to understand whether your current setup is…

Hi @Emma Phillips , Welcome to the community. For managing access requests and automating identity lifecycle processes, we have a solution designed specifically for this use case, Identity Governance, Auditing & Access Control via JSM. With this Marketplace app, you can integrate multiple SaaS applications and create…

Hi @Khalid Tariq Welcome to the community. Based on the description around provisioning and deprovisioning users from AD to cloud applications like Salesforce, Workday, Softdocs, and others, Jira Service Management can act as a centralized access governance layer to manage these requests. With the help of Identity…

Hi @Gunjan Kumar , Great summary on how to streamline workflows and set up the onboarding process within JSM. Did you create all of the mentioned workflows within Jira Service Management itself? Also at the same time could you please let me know from where do you import the data that is to be fed in Jira Service…

Hi @Aggeliki K Yes, there is a way to do SCIM provisioning wherein you can do SCIM provisioning from 2 different Azure AD tenants to the same organization. With the help of a Marketplace add-on - SCIM provisioning for Jira you can connect 2 Azure AD tenants without the need to move to the Enterprise plan. You can go…

Hi @Alex Ferraro I just came across this question, and we believe we can assist with your use case. Our solution can restrict access to customer or helpdesk portals based on Salesforce groups or customer domains, ensuring secure and tailored access. This will automate all the processes of assigning project permissions and…

Hi @Daniel Welcome to the Atlassian Community! To help you with integrating your application (ABC) with Crowd using SCIM REST APIs for syncing users, groups, and attributes, there are two possible scenarios: Scenario 1: ABC as an Identity Provider (IDP) If ABC is your IDP and manages all users and groups, we can integrate…

Hi @Eitzaz Haider , Based on your use case, we have a solution specifically designed for this scenario: SAML/OAuth SSO for JSM Customers. This add-on is specifically designed to enable SSO for your external or portal-only customers in Jira Service Management without the need for Atlassian Guard or domain verification. Key…

@Shilpi Sinha, Apologies for the late response! It’s been a while since the event, but the buzz around IdentityShield is still going strong. The event was packed with insightful discussions on cybersecurity, covering topics from threats in the Dark Web to AI-driven security innovations. It was an action-packed two-day…

Hi @Kyle Pontis I hope you are well! If I understand your requirement correctly you would like to automatically provision/sync all your customers from Okta into JSM. I would suggest that you try out the SCIM Provisioning plugin for Jira. With the help of this add-on, you can integrate multiple IDPs, and automatically sync…

Hi @EM I'm not sure if the Atlassian SSO allows you to restrict SAML bypass URLs to specific groups. If you are considering a third-party add-on, I would like to suggest trying out the miniOrange Jira SAML SSO plugin. With the help of this plugin, you can Restrict the Backdoor URL to certain groups in the application. When…

Hi @CM Setting up SAML with Azure B2C SSO is not that simple but it can be possible. You can have a look at the documentation here - https://www.miniorange.com/atlassian/sso-integration-with-helpdesk-using-azure-b2c To discuss this in detail, you can reach out to us from here. I'll make sure that a miniOrange…

Hi @Pardeep Sharma Welcome to the community. Your use case of setting up SSO for multiple clients with different domains for help center access can be achieved with the help of SAML/OAuth SSO for JSM Customers app. With the help of our solution, you can integrate multiple identity providers and control access to multiple…

Hi @Chris Aldridge I understand that you want your portal-only customers to use their existing Azure B2C credentials to access the JSM portal while retaining access to their previous tickets. We have a solution using which we can effectively meet these requirements. It will allow you to keep your current Identity Provider,…

Hi @Jakob Wolf The Use Case for Azure B2C can be solved via our miniOrange Identity Brokering and the add-on mentioned above. To discuss this in detail, you can reach out to us from here. I'll make sure that a miniOrange representative will help you with all the details. Thanks, Aditya 

Hi @Jakob Wolf , Your use-case of implementing SSO with Azure B2C as an identity provider for portal-only customers can be solved by our add-on SAML/OAuth SSO for JSM Customers and the miniOrange Solution. If you would like a demo of the app please raise a service request here and a miniOrange representative will help you…

Hi @Tulika Welcome to the community. Currently, the Atlassian Cloud platform does not support OAuth/OIDC SSO. Your requirement can be fulfilled with the help of miniOrange's OAuth/OIDC SSO for Jira Cloud add-on. We help you connect your OAuth/OIDC provider to Atlassian Cloud and authenticate your users into the Atlassian…

Hi @[deleted] Your requirement can be fulfilled with the help of miniOrange's share Jira with External Users app. This app gives you the option of securely sharing your Jira project/issues with users of the other company without needing to include them under your company license. The issue/project can be shared directly…

@Ugnius Aušra Yes, you can delete customers from Jira in bulk based on the last login time. We have a separate solution for that if you are interested in user management in Jira. Let me know if you would like to discuss your use case in detail over a call. You can raise a service request here and a miniOrange…

Hi @Ugnius Aušra Your requirement can be fulfilled with the help of miniOrange's SCIM app. If your users are stored in any identity provider or active directory, we can automatically sync your customers to your JSM organizations. With the help of the SCIM protocol, your customers will be synced to JSM organizations based…

Hi @Steve Currie Yes, your requirement can be fulfilled with the help of miniOrange's SAML/OAuth SSO for JSM Customers app. You can provide an SSO experience for your employees (customers) when they log requests via the help center with the help of our app. You can also integrate multiple help centers with this app. You…

Hi @Krithica G (EXTERNAL) I would like to suggest miniOrange's User Management for Confluence app. You can bulk remove users from the confluence users group as a part of user license cleanup with the help of our add-on. We have a feature wherein you can automatically deactivate users based on set criteria such as days of…

Hi @Iresha Ricks I would like to suggest miniOrange's Share Jira with external customers app. It lets you share your Jira issues with any user (even outside Jira user tier). Your external partners will be able to access shared Jira issues with these links. These links can be Password-protected or the validity of your…

Hello @Scott Wiegers Welcome to the community. Yes, it is possible to make confluence pages/spaces viewable for everyone in your organization, including those without a license. With the help of our plugin - Share Confluence with External users, you can share your Confluence spaces/pages with any unlicensed user by…