Discussions
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Detect bottlenecks by automating the count of ticket reassignments/reopens
Hello, community! Would you like to find out an automation trick to make your life easier? Hopefully, the answer is yes, because today I’ll share a good life hack with you. You can configure a rule that counts how many times a ticket was reassigned or reopened and how many times any custom field was changed. Why dive into…
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How to automatically populate service-related information stored in Assets
Hello community! Have you tried to import Services and service-related information, using my algorithms? Hope, you did it and now ready to test one more automation with Assets (Insight before 2022). This time I want to share the way we’ve automated the process of populating Service Owner (User picker (single user)),…
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How to import Services and service-related info into the Insight field in Jira Service Management
Hi everyone! Today we want to share the way we imported services and service-related info. When Atlassian announced Opsgenie’s Service and Mindville Insight integrations into JSM, it transformed how one of our clients manages 1000+ services. Before they stored the information about each service in the custom Business…
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"We couldn't fetch service owners. Please contact an Opsgenie administrator."
Hi team, I'm a little confused with the next restictions. When I try to create a new Service in Jira Service Managemenet project I see an error: "We couldn't fetch service owners. Please contact an Opsgenie administrator." As I understand all users with access to JSM should have access to Opsgenie. But I'm admin of JSM…
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Insight field view in the report
Hello community! Insight fields don't have correct view at the reports. They are showed like id but it isn't user friendly. We should use the workaround, but I think it's make the system a liitle bit breakable, for instanse when automation isn't run for some reason. We make a text custom field and create an automation to…
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"You don't have sufficient privileges to view this page." when add article
Hi team, I want to add my first article to the community. I achive the 3-d level and the option "Add Article" became available for me. But when I tried to do it, filled form and clicked publish I got the error "You don't have sufficient privileges to view this page." When I returned to the main page I noticed that I don't…
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What level is required for writing article?
Hello community Please tell me what level is required for writing article? I'm asking because I found a different information (3 or 4). If 4-th. How much I should started discussion for earning it? Many thanks Natalya
