Nicole Pitaro Atlassian Team

Updated September 2026: References to "Rovo Service" have been updated to Request Resolver to reflect the agent's updated name. Ready to ramp up AI-first employee service? We’re thrilled to share that Request Resolver (formerly known as Rovo Service), the latest in agentic AI for Jira Service Management, is rolling out…

Hey Atlassian Community! Team ‘25 Europe is coming to a close after an exciting few days, and we’re thrilled to share some of the biggest announcements we made for service management teams. Whether you joined us live in Barcelona or tuned in online, this year’s announcements are all about reimagining service management for…

We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the way service agents prioritize customer requests, ensuring a more empathetic and efficient support experience for…

We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch the digital event content, don’t worry – below we’ve recapped the top AI-related product announcements for you. 👇 Delivering…

Edit: The Jira Service Management virtual agent is now in GA! Learn more. Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this year, we’ve been hard at work fine-tuning our AI-powered solution to help your teams deliver exceptional service at scale. Today, we’re thrilled to…

Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now be used to automate support interactions directly from the Jira Service Management portal, helping teams deflect requests and…

Hey there 👋 If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. But in case you missed it or need a quick refresher, we’re excited to share that we’ve expanded the virtual service agent to new…

Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations workflows. Whether you’re an agent facing a never-ending ticket backlog, an admin looking to deliver better self-service support,…

Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins to activate in Jira Service Management. Read on to learn how you can use Atlassian Intelligence to accelerate decision-making,…

Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolve incidents using AI. Over the coming months, we're going to be rolling out numerous new AIOps innovations and are looking for…

AI PIR creation is now generally available 🥳 You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical learnings and documentation. ************************************************************************************* Hi all 👋 We’re excited to…

AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical learnings and documentation. **************************************************************************************** New…

Hey Community 👋 We're thrilled to announce the introduction of natural language in the Jira Cloud Automation rule builder powered by Atlassian Intelligence ! Creating automation rules is a great way to streamline service management workflows and save your team time, but the setup can be time-consuming and error-prone.…

Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolve incidents using AI. We’re excited to kick off a beta program to get some of these AIOps innovations in your hands to test…

Hey community 👋 We’re thrilled to share that the Jira Service Management virtual agent for Slack is now generally available! The AI-powered virtual agent helps teams automate support requests in Slack to deliver fast, always-on, conversational service. With a best-in-class Natural Language Processing (NLP) engine, it…

TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here. Hi community friends 👋 We’re building an AI-powered virtual agent to help you scale your service desk and automate support interactions, and we need your…

Hey Halp community! 🙋🏻‍♀️ Where does the time go? It’s like we blinked and suddenly we’re all the way through the holiday season and a month into the new year. While the chilly temps have forced many creatures deep into hibernation, the busy bees on the Halp team have still been working away on lots of fun new features for…

A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those two years – new customers, new use cases, new features, and countless new learnings along the way. But our fierce commitment to…

Hi there! Our conversational ticketing feature for Microsoft Teams is now generally available, allowing you to meet your team where they already work to capture requests and manage issues directly from your Teams conversations (also available in Slack). Using our chat feature, powered by the Atlassian Assist bot, you can…

Check out the latest updates to our Jira integration experience and submit a request to get it switched on for your team! Hey y’all 👋 As you might recall, earlier this year we made some BIG changes to the way Halp integrates with your favorite Jira products, including better syncing between tools and cutting setup time by…

Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new streamlined connection process. This week, we’re excited to share yet another fun update to the Halp and Jira story: the same…

TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connecting Jira and Halp can be challenging, so we’ve completely reworked and simplified the integration process for you, cutting setup time by…

Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on November 19th. Check out our FAQ below to learn more about this change, and don’t forget you can always reach us in the following…

For many, summer is the best time to get a little rest and relaxation in. But as Halpers, we like to mix our R&R with a little bit of GSD (get sh*t done). While we definitely had our fair share of fun in the sun this summer, we also released loads of new features and functionality across our Slack, Microsoft Teams and web…

It’s been a little over a year since Halp joined the Atlassian team, and it’s true what they say: time flies when you’re busy building the ultimate modern ticketing tool – or at least I think that’s how the saying goes? In all seriousness, we’ve been hard at work delivering lots and lots of new product features to make…

TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant than ever on tools like Slack and Microsoft Teams to unite an increasingly hybrid workforce. These communication platforms, if used…

2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for any team using Halp across your organization. Whether you’re a deal desk admin managing end-of-quarter requests, an HR…