Nicole Pitaro Atlassian Team

Hey @Frank Montero – Thanks for your question! We understand there may be parts of Service Collection your organization does not have use for at this time. Pricing for Service Collection remains per agent – you only purchase access for those who need it, and are not paying extra for unused apps. So for example if you have…

Hey @Sandra Arday – Good question! While the Customer Service Management (CSM) app does have a similar UI that’s familiar to existing Jira and Jira Service Management (JSM) users, CSM is a separate app designed specifically for external customer service. Both CSM and JSM are part of Service Collection and have distinct…

@Nicolas Esteves – Since it's still in beta we don't yet have any public documentation, but we will when it becomes generally available! @Christophe Promé & @Maor Levinas – This functionality is not available yet in the beta version of customer sentiment analysis, but we are in the middle of making it a Jira field, which…

Hi @Vronik – regarding your first question about Rovo: Yes! Rovo is a standalone product that will require separate purchase and will integrate with your entire Atlassian portfolio, including Jira Service Management. You'll be able to do things like interacting with Rovo agents directly from within your Jira Service…

Hey @Mario GELES – The virtual agent on portal will begin rolling out GA at the beginning of July – keep an eye on the community for updates on availability. You can also check out a run down of what's on the roadmap for AI in Jira Service Management in this recent post, which includes virtual agent expansion to additional…

Hi all 👋 I'm Nicole Pitaro, a product marketer for Jira Service Management. One of my favorite tips is to use the virtual agent and AI issue summaries together for maximum efficiency. For requests that match to more complex virtual agent intent flows, there can be a ton of back and forth that happens between the…

hey @Christophe Promé – sentiment analysis is now available! It's a part of the feature lab, which you can learn more about here. You can access the feature by navigating to Project settings → Features and turning on/off the Customer Sentiment Analysis toggle.

Hey @Regan Marshall @Troy Edmonds – appreciate the feedback. While our immediate focus is optimizing the virtual agent for Slack, we will begin work on supporting additional channels like Microsoft Teams shortly. Please keep an eye on the community and our public cloud roadmap for updates, and be sure to vote/follow the…

hey @Sam Thornton @Jason Michaud – really appreciate the feedback. Currently nothing on the long term roadmap but here is a feature request that you can vote/follow: https://jira.atlassian.com/browse/JSDCLOUD-12675

Hi @Sam Thornton – at this time we do not have plans to release the virtual agent or help center customization features on data center.

Hey @Diamond Loyd – Thanks for signing up! We're kicking off the limited early access program in April, and opening the feature up in beta this summer, with GA later this year. The feature will be available in premium and enterprise plans for no additional cost.

Hey @96firm – we hear you, and we really appreciate the feedback. We understand that this can be confusing as it's a different way of thinking about Halp, even though its functionality remains the same. We're essentially separating the Slack/Teams app (Assist) from the ticketing system (Halp) so that other ticketing…

Hey @Ricky Jordan – I’m so sorry to hear you’re disappointed in this change. Our vision is that Atlassian Assist will be a central place for teams to ask questions and get support in Slack or Teams, no matter the ticketing system they use (which could be Halp, but could be another system!). Please know that this decision…

@Daniel Serodio This will be included free in all JSM Cloud paid plans!

@Rudy Holtkamp fixed! Let me know if you still can't see it!