Vignesh Jayagopal Rising Star

Hi, I have the work management project setup. In the board view, I could see all the team members avatars who has tickets assigned in the board. But one user avatar is not showing but there are many tickets assigned to that user in the board. Is there any other specific logic on showing the avatar in the top?

Hello, I have been practicing Jira administration for the past three years and recently started working with Jira Service Management. Excited to be part of this group and eager to learn more

Hello, For our Procurement project workflow, we have 3 levels of approvals before the request reaches to procurement team as below: Level 1 - Category Manager Approval Level 2 -Head of Department Approval Level 3 -Head of Finance Approval. All these are single user picker custom field where the requestors will select the…

Hello, Our team uses multiple tools along with Jira. Each tool has a separate monthly cost. We want to centralize this process using Jira or any other Atlassian tools. Can you please give recommendations on how to implement this process? We have to see the list of tools used in the team, how much is spent on the tool each…

Hello, In our JSM project, we use customer notifications to notify customers once the request is resolved. Right now in the customer notification, we have set the standard content as "Your request is resolved" But some of the requests are closed with resolution as Invalid Request, Not applicable, Partially resolved. In…

We have JSM project with different custom fields. We have "supplier" field where every month we need to add 3 to 4 new values. Currently site admin is doing this activity, we want to give control for this to project admin. Is there any way where project admins can add new values in the field? through automation or API…

Hello, We have integrated our HR email box with JSM project where all emails sent to that emailbox will be created as JIRA tickets. In Some emails, employees will cc the managers and send the emails, those cc persons will be added in the request participant field. In some cases, the agent have to reply only to the customer…

Hello, We want to edit the second latest comment in multiple issues via automation rules. In the edit comment action, we have only first comment, last comment & trigger comment option. So i think we have to use some smart value to identifiy the second latest comment. I tried this value, but the rule is failing stating "…

Hello, I am trying to import the large list of issues from csv file using Admin-->External system import. i could see that new values are creating in custom field after import if the value mentioned in the csv is not present in JIRA. Is there anyway to stop that? i don't want new values to be created. If the value is not…

Hello, Our organisation has multiple jira instance. There is one main instance and they claimed our organisation email domain. So all the users with our org email address are managed in that instance. And they have Okta authentication. I am the admin of one of other instances. If i sent invite for any new users with our…

Hi, I have a use case to block the transition of workflow to Approved status by the reporter. This is to restrict the person to approve their own tickets. I checked in transition condition, but it has option to "Allow only reporter to transition the status" not having option to block it. Is there any way this can be…

Hello, In our Organization, multiple JIRA instances are used. Management wants to see the status of the different projects in a single dashboard. To achieve that, details need to be pulled from different JIRA instance. Is there any simple way to achieve that or by using any external apps?

Hello, We are continuously receiving user creation/removal in our JIRA instance as the team is growing. I am looking for possible options to automate this. Currently, we are having a separate project in JIRA handling these requests. Team managers will raise the tickets in the project and then it will be picked by JIRA…

Hi All, I have date/time custom field in my issue type. Users will select the future date/time when raising the ticket. I want my automation rule(running every 5 mins) to change the status of the ticket once the date/time mentioned in the ticket is crossed. I tried writing JQL in different ways but not working. Can you…

Hello, From jira, i am sending the http request to backend using automation rule but getting 403 forbidden error. Backend application team is asking for the jira url from where the request is triggered so that they can unblock it in their end. In this case which url i need to provide, is it jira base url -…

Hi All, I have some of users without jira account using my product. They are sending the mail to the given mail address for raising any issues. I have configured my mail server details and set the Incoming mail handler as default cloud configs for creating issues automatically in jira. I successfully set the configs that…

Hi, I have some Epics and Story linked in Team managed Project and I want that to move to Company managed project. If i do Bulk move in Issue navigator by selecting all the Epics and stories, will the linkage between Epic and story remains same or i need to any specific step to achieve that?

Hi , I am the site admin for my confluence instance. We have restricted space created by the user who left the organisation now. I am able to provide View/Edit permission for any user in the space as I am site admin. I want to add another user managing that who is not a site admin. Please let me know if we can provide…

Hi, I have two filters for my project with different logics and have a subscription email sent to customer every week. Now customer want to see both the filter results in single email with two sections in it for each filter results. Please let me know if this is feasible or any other way to implement this.

Hi, We have integrated JIRA with another ticketing tool. If any ticket created in the tool, new ticket will be created in JIRA with common user id. So if any changes done on the JIRA ticket, notification is sent to the common user id which notifies many users in that group. Due to that we want to stop notification when the…

Hi, I want to have a gadget in dashboard which will show the no of epics in project and status of the linked issues to the epic so that i will track which epic are completed and which is pending. i an not find the suitable gadget for that Can someone suggest me the correct approach to view this or any other better way?

Hi, We had "Traceability" field showing in Issue forms. By clicking that, it will show the test cases/defects linked to the particular story/task. But it is not showing in Issue forms now. Can someone help on how to get the field in the form?