Derek Fields _RightStar_ Community Champion

Discussions

    • API for creating and manipulating SLAs

      I have looked through the Jira Service Desk API documentation and the support for SLAs is remarkably cryptic. I wasn't able to figure out how one would create or modify an SLA using the Java API. I have a business case where a customer can specify their own SLA for certain types of tickets. Given hundreds of customers, I…

    • Prevent Customer Account creation

      We have enabled all of our customers through our Active Directory and do not want to allow the Service Desk agent to create customers. Is it possible to remove the Add Customer and Add Organization buttons from the Customer view?

    • Customer of an organization can unlink the organization of requests they not own!

      I want to write a Groovy script that will identify the organizations to which a user belongs. I can go the other way using def organizations = organizationService.getOrganizations(currentUser, organizationsQuery)?.right()?.get()?.results This gives me all the organizations in a project. From that I can get the list of…

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