Jensen Fleming Atlassian Team

Atlassian’s Rovo Agent brings AI-powered automation to your Jira and Confluence workflows. But to truly harness its potential, it’s essential to understand how to use the smart value {{agentResponse}}—the key to capturing and leveraging the agent’s output in your automation rules. In this post, we’ll break down what…

Ship better agents with confidence: Rovo Agent Evals are here 🎯 Building a great agent is one thing. Proving it’s great—reliably, repeatedly, and at scale—is another. That’s where Rovo Agent Evals come in. This release introduces a dedicated evaluation workspace so you can systematically test, measure, and improve quality…

UPDATE TO THE TESTING WINDOW. We have extended the window for testing -- you have until Apr 14th to test and migrate your agents. Read more here. This article is to announce an upcoming change that will begin rolling out over the next few days. We’re upgrading the backend model that powers Rovo agents. What to expect:…

We’re sharing an important update on the rollout of the new backend LLM model that powers Rovo agents. In our original announcement, we said all remaining agents would move to the new model by March 31. However, based on your feedback, we’re adjusting that plan. What’s changed You asked for more time to test – we’re giving…

We’re excited to introduce a powerful new update to Rovo Agents—user permissions! Now, you have the flexibility to decide exactly who can access and use your agents. Whether you want to keep things open, invite a select set of users, or make your agent private to just you, it’s all just a click away. Why This Matters As…

We’re excited to announce the new Verified Agents feature in Rovo! Now, organization admins can mark certain agents as “Verified,” making it easier for everyone to find and trust the best agents for your team. What is a Verified Agent? A Verified Agent is an agent that your admin has reviewed and officially endorsed as…

We’re excited to announce the launch of Scenarios for Rovo Agents—a major step forward in how you design, manage, and scale your agents. Why Scenarios? The Problem We’re Solving If you’ve ever tried to build a complex agent, you know the pain: your agent’s prompt gets crazily long, filled with “go to” statements like: “If…

We know that Rovo Agents are already experts on your internal company knowledge—from Confluence pages to Jira tickets. But sometimes, the answer isn't inside your company's knowledge. Sometimes you need to know the latest market trends, check a competitor's recent blog post, or find the documentation for a third-party API.…

Hello and welcome to the private community group for Atlassian Intelligence! I’m Jensen Fleming, the Product Manager for Atlassian Intelligence answers in Jira Service Management. AI answers in Jira Service Management allows your virtual agent to automatically generate a response to help requests using information in your…

We’re thrilled to announce a major leap forward in how teams connect, collaborate, and get answers – introducing the Atlassian Rovo app for Slack! Now, the power of Atlassian’s AI is available directly in your Slack workspace, making it easier than ever to find knowledge, automate support, and keep your team moving fast.…

We’re excited to announce a major step forward in building, managing, and scaling your Rovo agents: the ability to invite collaborators! Whether you’re working on a complex workflow or just want a second set of eyes, collaboration just got a whole lot easier. Why Collaborators? Building a great agent is rarely a solo…

If you joined us in Barcelona, thank you for being part of the session—it was a pleasure to connect with you in person. If you couldn’t make it, we hope you find this page and the recorded YouTube link helpful. Sherif and I enjoyed sharing a real-world use case that’s important to us, and we hope it resonated with you.…

New Feature, who dis? Automate your agent DIRECTLY from your agent’s config (and also see where else it’s being triggered 🙌 You can now easily create and review automation triggers for your Rovo agents without leaving Atlassian Studio. No more navigating to Automations and hunting for the right rule just to trigger your…

Hey everyone! I’m excited to share some significant improvements we’ve rolled out to Rovo agents. These updates are all about making your experience faster, smarter, and more reliable. Here’s what’s new: Faster performance: We’ve reduced latency by stripping out unnecessary optimizations, so agents respond more quickly.…

Hi AI Beta Community! I’m Jensen Fleming, the Product Manager for Summarize comments using Atlassian Intelligence in Jira Service Management. The product beta is now available to those in the Jira Service Management AI closed beta group and have Jira Service Management Premium or higher. In order to use this feature,…

Hey there Following up on our initial limited rollout of AI answers in Jira Service Management, we’re excited to share that the feature is now available to more customers as part of the virtual agent open beta! With powerful generative AI capabilities and a best-in-class Natural Language Processing engine, the Jira Service…