Discussions
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Using Forms to ask multiple questions in Satisfaction surveys
Currently, it's not possible to add more than one question to the survey using the customer satisfaction in a service project. However, with forms and an automation rule, it's possible to add a Form automatically to the request to get more details about Customer Satisfaction. If that sounds as a good alternative for your…
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Show read-only fields in the Customer portal using Forms
Sometimes, we would like to show some fields in the Customer portal(when the customer is viewing the request) that are not part of the fields filled in during creation. Currently, using only the Request type form it is not possible. However, with the new Forms we can add a Form to the ticket and share it with the customer.…
