Sam Knight Atlassian Team

We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that certain information isn’t shared beyond a specific, limited audience. That’s where issue security comes in - a platform…

Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessing smart values on submitted forms on issues. Not only can you now retrieve form data in Jira Service Management, but can also use…

Hi everyone, We’ve rolled out a lot of new features over the last year, with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during intake and to collect more information once a request is raised. Now we’re excited to announce our latest Automation action rolling…

Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languages so your customers can raise requests in their preferred language in both team-managed and company-managed service projects. Here’s…

Hi everyone, We’ve been focusing a lot this year on providing you with more robust ways to restrict who has access to what in Jira Service Management. Now we’re excited to announce the ability to restrict who can view submitted forms in Jira Service Management to help teams continue to collaborate on work items. These…

Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields allow you to create a dynamic hierarchy of options where a selection in one field determines the available options in another. This is particularly…

Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how important it was that they were supported in this feature. Sam Hello Atlassian community 👋 We’re excited to announce that you now have the…

We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security. It’s crucial for many teams working in service projects to have confidence that any sensitive information collected from…

Update, 3rd December 2024: We have decided not to go ahead with the change below. We have found a way to continue supporting attachments when creating a linked issue from the issue view. There will be no changes rolling out to JSM. Thanks, Sam Knight Hello community, Starting in December, you can no longer upload an…

Thanks to all those that signed up to the JSM for HR EAP! For those that signed up, we have today enabled a new feature that allows you to set permissions on your Forms When you are building your form, or managing your list of forms, you can configure which users and groups will be able to view any new forms created or…

Hi Community! I'm a Principal Product Manager at Atlassian, and I'm new to the JSM product team. Would love to introduce myself and build connections with those of us interested in all things HR. We want to make JSM a powerful tool for HR service management, and I'm really excited to be a part of the journey. Before moving…