Jens Schumacher - Released.so Community Champion

Two requests sit in In progress. One has 18 minutes left for a first response. The other has already breached its resolution goal. Your team needs to see that before deciding what to pick up next. Jira Service Management tracks those clocks. BetterBoard can now show them where your team triages work. Start by adding the…

I work on BetterBoard at Released, so this post uses BetterBoard as the example. On an incident board, a ticket reporting VPN access problems can look much like any other access request. The link to the production VPN service sits inside the issue’s Assets field, along with the status and ownership details needed for…

If you’ve spent any time on Jira feature request tickets like JRACLOUD-85680 or JRACLOUD-85694 , you already know the frustration. You want to pull issues from multiple projects onto a single board. You want to customise which fields show on your cards. You want columns mapped to something other than status. And you want…

For product teams living inside Jira, the gap between "what we're building" and "what our customers know about it" has always been awkward to fill. Roadmaps end up as stale PowerPoint decks. Feedback gets lost in Slack threads, support tickets, and sticky notes. Release notes get deprioritized week after week until nobody…

Every product team knows the pain. You maintain a carefully prioritised roadmap in Jira, but the moment a stakeholder asks “what’s coming next?”, you’re exporting screenshots, building PowerPoint decks, or manually updating a Confluence page that’s already out of date. The gap between where product work happens (Jira) and…

We’ve been using the Jira Product Discovery Insights API as documented here: https://github.com/Jira-Product-Discovery-Integrations/polaris-forge-ref-app Unfortunately, it appears to have stopped working. We’re now receiving the following error: (API-3500) UCT token type "OAUTH2" is not supported for this operation. This…

The challenge for most product managers isn’t a lack of feedback; it’s the fragmentation of that feedback. Customer insights live in Slack, sales notes, and support tickets, while the implementation lives in Jira. This "feedback gap" creates a bottleneck where PMs spend more time manually syncing data than actually…

If you’ve ever spent time on jira.atlassian.com, you’ve seen how massive public feedback systems can get. A short history of JAC When I joined Atlassian in 2004, JAC was one of the most valuable tools we had as a product team. It gave us a direct connection to customers and an incredibly fast feedback loop. You could…

Collecting feedback sounds simple until you try to operationalize it. Atlassian ships the Jira Issue Collector as the default way to capture feedback from outside Jira. It works, but it assumes every piece of feedback should immediately become work. For most product teams, that is the problem. Released Feedback Forms take…

So there we were, minding our own business, when a customer asked what seemed like a simple question: "Can I share our roadmaps in Confluence? We collaborate with contractors there already, and I'd rather not give them all Jira access just to see what's coming next quarter." And I thought: yeah, that's a completely…

I just set up an automation in Jira that I thought was worth sharing. My challenge was creating short and concise descriptions for our public roadmaps based on the description or PRD on the Jira ticket, and keeping those up to date. Here is example of an item on our public roadmap for context. I decided to see if I could…

There is a common point of confusion when scaling Jira. The moment a roadmap stops being a helpful visual and starts becoming a full-time administrative burden. Many Product Managers find themselves trapped between two extremes. On one side, you have the "internal reality". The messy, granular Jira projects filled with…

In 2026, building software is faster than ever. With AI agents and generative coding, a functional prototype that used to take months now takes days. But this speed creates a new risk: shipping at high velocity doesn't matter if you’re building the wrong thing. When you can build anything instantly, your competitive…

Or rather, should Atlassian shut down JAC (as we know it)? Hear me out... For more than two decades, Atlassian’s public Jira instance (JAC) has been the place to log requests, report bugs, and follow along publicly. Early on, it worked: an open channel to talk to customers, gather feedback, and show progress. Over time,…

🍻 Apptoberfest just got an upgrade! Every year, Marketplace vendors tap into their creativity to brew up awesome demos for Apptoberfest. The only problem? It’s tedious to browse all the entries and keep track of your favourites. The community forum is great for discussion—but not so much for organizing demos, which easily…

Customer feedback in Jira Product Discovery Product teams spend their days in Jira. Customer feedback does not. Instead, it’s scattered across support tickets, Slack threads, spreadsheets, sales calls, and emails. Everyone knows feedback is valuable, but it’s painful to collect, hard to organize, and almost impossible to…

We’ve always found it frustrating how hard it is to keep track of what’s actually changing across Atlassian Cloud products. The official changelog is comprehensive, but not exactly easy to read. Introducing Cloud Updates Since changelogs are kind of our thing, we decided to build a free tool to make it easier to stay…

Sharing Jira roadmaps effectively seems to be a recurring challenge for many of us. Getting the right view to the right people, whether they're licensed Jira users or external stakeholders, isn't always straightforward. Here’s a practical guide breaking down the common methods for sharing roadmaps built in Jira Software,…

TL;DR: We’ve been exploring the idea of roadmap history and would love your feedback! 👉 Check out the prototype The longer story Lately we’ve been toying with the idea of a roadmap history and wondering whether it’s just “pretty neat” or actually useful. Today, Jira work items (aka issues), have a history of all actions.…

It's time to re-think that. Let me explain why: Most people associate “presenting” with PowerPoint. But that doesn’t mean it’s the best way to communicate everything—especially roadmaps. Typical PowerPoint roadmap Here’s why PowerPoint roadmaps suck: ❌ Time-consuming – A polished roadmap can take hours to create. ❌…

In Jira and Jira Product Discovery, both Epics and Ideas play important roles, but they serve different purposes and are used at different times in the product development process. Let’s break down what each one is, how they work together, and why understanding their relationship can help your team stay organized and…

I've seen it in many companies. The product team keeps shipping new features, and marketing and sales struggle to stay on top of what's been done and what's coming up. More often than not, product and go-to-market teams don't sit in the same room. Often they aren't in the same state or even country. But good communication…

When trying to navigate to recently viewed JPD ideas, they don't seem to appear in the recently viewed list that appears when clicking the search bar. Looks like a bug?

It’s quite simple to create a basic roadmap in tools like PowerPoint, Miro, or Confluence. However, publishing roadmaps and keeping them current is surprisingly challenging: * Hard to share roadmaps * Difficult to keep shared roadmaps up to date * Different detail levels needed for various teams * Too much detail in Jira…

Slack’s release notes are popular for their engaging, humorous, and user-friendly tone. They don’t just list updates—they tell a story, making the technical details more relatable and enjoyable to read. This tutorial will guide you through the process of creating similarly captivating release notes in seconds, generated…

Want to share your Jira Product Discovery roadmap with customers, but keep some items hidden? Whether an idea is too technical, an internal improvement, or 🤫 secret... every now and then you might want to hide individual tickets on the roadmap. Here is how you do it using custom fields and a little bit of JQL. Note: This…

Jason M. Lemkin recently spoke about common startup mistakes on a podcast. While listening, it became clear that building in the Atlassian marketplace automatically forced us to consider and mitigate 5 of those. 5 mistakes to avoid 💵 Mispricing your product: The Atlassian marketplace (for better or worse) forces you into a…

We’ve tried them all – all the ways to communicate upcoming plans and roadmaps to team members and customers. * The Excel or Google spreadsheet * The Powerpoint presentation * The Miro board * Actual roadmap screenshots * Dedicated roadmapping tools * … you name them The problem. Within a couple of days of sharing those…