Robert Nadon Community Champion

Hi all, Stepping slightly outside my usual JSM lane for this one — but it's a topic I get asked about often, so I wanted to share it here: gamifying tool adoption. Credit where it's due up front: this whole initiative started as an idea from my colleague and fellow ITSM architect, @Elena Lurye . She's the one who first…

Big thanks to Sarah Wright, Paulo Ramalho, Harrison Ponce, and Darryl Lee for sharing your ingenious perspective and wisdom. Do you admin Jira and Confluence for your team/company? I do, and as part of my workflow, I use dynamic forms in JSM, letting users fill out key details for each tool. But I recently hit a snag:…

Hi all, I'm kicking off a new series called "Tips and Tricks", and I’d love for others to contribute. The idea is to share helpful insights and small discoveries we’ve made as admins and architects—things that could benefit others in the Atlassian ecosystem. For the first post, I’m highlighting a useful feature I recently…

Hi all, I want to Use Jira service Desk for application support; however maintain another tool for basic IT support. Is there a way to if the customer selects a given choice say "Hardware Issue" then it redirects them to another tool? Thanks!

Hi all, So in using JSM for a support desk that does 90% of it's work currently through phone communications. The current system they use has an automated system that will upon receiving the call from the customer, automatically open a ticket and populate the ticket with the customer information. What solutions has anyone…

G'Day all, I am creating an object type of hosts, and my mind just went blank. Hosts can (and usually do) have multiple ip addresses. EG single hosts could have 10.128.13.10, 10.128.13.11, 10.128.13.12 There is an Attribute type called "IP address" but it is a single select without cardinality to have more than 1 value?…

Hi all, So I created a request type but was under the wrong category on the side. Is there a way to move it? I know I can just delete the one and click on the left and re-add it, but just wondering if I could move it instead. Note not the portal group, the ticket category

Hi all, I was wondering if anyone else could see a use for Confluence filter subscriptions. For example I would like to get notified, in a single email, once a week if a give set of pages/blogs are updated. I could watch those pages but that would get cluttered up and would not be a single, scheduled email. I did a search…

@kuromiya I have some useful stuff I would like to publish to the community and would like to write an article (I actually have publish one in the past: https://community.atlassian.com/t5/Jira-articles/Jira-Customization-to-the-Next-Level/ba-p/995739 And now I cannot see anywhere to add another one. (This one should be…

Jira cloud appears to not have a priority scheme. Is there a way to hide certain priority values. I can hide them from all projects, but prefer not to remove them in case they are needed again. Though, ideally I would prefer to hide them only from a set of projects.

Hi all, There was a special team of users that were part of a documentation group that wrote articles. I was part of that group, but was using a work ID and recently got laid off. Does anyone know the lady in charge of this group? Thanks, Robert

Hi all, When creating a channel for a particular Jira issue in Jira through: * Dedicated channel:+ Add a new-one And then selecting + Create new Channel It defaults to issue-<project name>-key For example for project XYZ and issue 123 it will default to: issue-XYZ-123 Is there a way to change that default? Thanks! Robert