Hua Soon SIM [Akeles] Atlassian Partner

History repeats itself—especially in customer support. We’ve all been there: an agent spends 30 minutes troubleshooting a complex issue, only to realize later that the customer had the exact same problem last month, or worse, has already opened a duplicate ticket that another agent is currently working on. Without…

Is your Jira Data Center instance feeling a bit... heavy? If your backup times are creeping up and your infrastructure team is constantly asking for more disk space, you likely have a "zombie attachment" problem. In large Jira instances, years of accumulated screenshots, log files, and video recordings from closed tickets…

Why User Audits in Jira As part of good governance process, some organisations will conduct audits periodically to ensure only authorised users are given access to their Jira projects. This ensures that project information will not be leaked unnecessarily to people who should not be involved. User Audit is a tedious task…

Introduction Jira Dashboards are often the first thing users see when they log in—and often the last thing they understand well. Despite their critical role in visualizing project health and team productivity, dashboards in Jira frequently become cluttered, duplicated, misnamed, or abandoned. As a Jira administrator, I’ve…

CQL or Confluence Query Language is a powerful search language. It is a secret trick that only advanced Confluence users will know. Unlike its famous sibling JQL which is used in Jira advanced searching, CQL is not as well known and not well documented. Here are some useful CQLs that you can use to search what exactly you…

p.s: This post is a version improved by Atlassian Intelligence 🪄. The link to the original version is available at the end of the post. Introduction Attachments play a vital role in Atlassian Confluence, yet many administrators often overlook them until significant problems arise. This guide is rooted in our extensive…

This is a special preview of our upcoming Dashboard Folders for Jira 2.0 which we have revamped the UX experience and introduced the concept of Project Dashboards. We noticed that * There are a lot of duplicated dashboards* Users are not aware of the dashboards created by other users * Users are spending time to set up…

Do you know that teams use 40 to 60 apps on average? It's not easy to one to discover and memorize all the urls. What is a better location to consolidate the useful links other than your team project dashboard in Jira? The Menu Gadgets for Jira helps your team members to * discover related resources that are available *…

The holiday season is coming soon. Out of Office Assistant for Jira makes going for holidays a breeze. Besides automatic reassignment of issues, it also has features to * Pre-empt additional reassignment - By swapping absent user's avatar with an OOO Asssistant's airplane logo, people can pick someone who is around to…

One of Jira Service Management's strengths is the ability to integrate with other systems. We implemented many 🤖 Automated Service Desks where the requests are fulfilled automatically (e.g. granting access to applications, account creations, etc...) upon approvals. However, the bottleneck is transferred to the approvers…

There has been more and more Jira & Confluence Cloud apps built with Atlassian Forge. However, there is no easy way to filter them out among thousands of apps in Atlassian Marketplace. Following the spirit of "Be the Change you seek", we have compiled a list of Forge Apps in our Forge Apps Directory. Hopefully, this can *…

Do you want to become a Jira workflow expert who can configure workflows to perform advanced automations? We created a scenario-based tutorial for Jira Cloud on how to perform lookups based on the Application and set the stakeholders (Data Owner, System Owner & System Admin) using workflow post functions. The advantage of…

This year, we are continuing the tradition of sharing our Top 10 Popular apps for Jira, Confluence and Bitbucket. We hope this list will be useful to fellow Atlassian users looking for ideas to extend their Jira/Confluence/Bitbucket. From our perspective, Marketplace apps play a significant role for successful adoption by…

Do you know it is possible to overlay multiple charts 📊 into 1 single chart in Jira? Watch this video to find out it can be done 👻 📽 https://www.youtube.com/watch?v=5xhfziA3pTY https://www.youtube.com/watch?v=5xhfziA3pTY "M-Charts" (as we call it internally) is available on Jira Cloud as well as Jira Server/Data Center. It…

With 45.6 billion won of prize 💰, the Squid Game is definitely using state of the art Jira Software to manage the game. We discovered at least 3 apps used in the Squid Game during this ApptoberFest! 🤩 This video reveals how game information is updated automatically into tables in Jira issues. This saves time for the…

This holiday season, we have started a #PayItForward campaign to thank those kind souls for doing charity and encourage everyone to help those in need. Please click on the image for more details. Wishing everyone a Happy and Healthy 2021 :)