Discussions
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4 changes to queues and issues you don’t want to miss
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and issues. With the new agent experience, service teams will be able to triage issues more effectively, scan request details at a…
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How to use our new business templates for HR, facilities and legal teams
We’ve recently released templates for your Human Resources (HR), facilities and legal teams. These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboarding, tracking, and maintenance requests. Legal teams can shift from manually chasing down signatures to working collaboratively with an…
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What’s new in Jira Service Desk Cloud [November 2019 edition]
G’day Jira Service Desk community! It’s been a big year and we have lots to share. We’re planning to give you a comprehensive update each quarter about the investments we’re making in Jira Service Desk’s ITSM capabilities. Over the coming 6-12 months we’ll be investing in several key ITIL processes: incident management,…
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Upcoming webinar: Learn what's new in Jira Service Desk Cloud
Hello Atlassian community! We have an exciting webinar coming up in November. Myself and @Jason D'Cruz will be showcasing what's new and what's next for Jira Service Desk Cloud. Join our live webinar on November 20th/21st. You can register here
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Can I speak to you about Jira Service Desk?
Hi all, I'm Tania, a product marketer on the JSD team. I'm looking for people to be involved in a customer research project. If you're interested in talking with me, please reply to this thread and I can reach out to you! It will involve me asking you a series of questions for around 20-30 minutes over a phone or video…
