Nourhan Gamal - Infosysta Atlassian Partner

Introduction Let’s face it, QR codes have invaded our lives. They’re no longer used exclusively to track parts for manufacturing companies. Restaurants and coffee shops now use them to advertise and update their menus and improve the ordering experience. Freelancers use them to show potential clients samples of their…

What does ITSM stand for and what are ITSM tools? ITSM stands for IT Service Management. It is essentially what an IT team does to manage how they deliver their IT services to their end users, i.e., customers. This encompasses each process from designing, developing, delivering, and running the services they offer. With IT…

Having your clients able to access your service desk portal on the go is a powerful way to starting to improve both your business and your service. Sure, they could always use a laptop on office, but having the system based on mobile devices makes access more instant plus it has some other powerful benefits alongside that…

If you are thinking of integrating Twitter with your support channels to maximize productivity, this app is right for you :) Twitter Connector for Jira is the ultimate solution that integrates Jira Service Desk with Twitter to create requests from a Twitter stream and messages with ease. Read the full blog post to discover…